Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals at no cost
• Attend sabbaticals anywhere in the world after 5 years
• Work in a high-pressure, real-time environment
• Communicate and coordinate with internal teams and emergency services
• Work 2nd and 3rd shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to working 2nd and 3rd shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocate to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working 2nd and 3rd shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocate to the Madison, WI area (relocation assistance available)

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Annual raises and bonuses
• Stock grants

Pay

• Compensation is commensurate with experience

Schedule

• Open to working 2nd and 3rd shifts, as well as weekends

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact of your work on the company and our customers
• Annual raises and bonuses
• Stock grants

COVID-19 Vaccination

• Required

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to fostering an inclusive workplace where all employees feel valued, respected, and supported. We believe diversity, equity, and inclusion are essential to delivering exceptional care and driving innovation. We encourage applications from candidates of all backgrounds and experiences who share our commitment to these values.