Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, affordable meals in a city known for its rising tech talent
• Work in a high-pressure, real-time environment
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Work closely with internal teams and emergency services to ensure a safe environment
• Help restore normal operations quickly and effectively

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Covered by the COVID-19 vaccine requirement

Qualifications

• High school diploma or equivalent
• Experience in a high-volume, fast-paced environment
• Ability to work in a high-pressure, real-time environment

Skills

• Security operations
• Emergency response
• Facilities management

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Flexible work schedule including 2nd and 3rd shifts, as well as weekends

Pay

Compensation is commensurate with experience.

Schedule

Shifts may vary, including 2nd and 3rd shifts, as well as weekends.

Benefits

• Healthcare is global
• Stock grants
• Annual raises and bonuses

Company Culture

Epic offers a unique campus designed to enhance productivity and creativity. Meals are restaurant-quality but cost only a few dollars, prepared by a diverse team of chefs. After five years, employees earn a four-week sabbatical anywhere in the world. Epic is committed to diversity, equity, and inclusion, and staff have participated in various community service projects.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are proud to be an inclusive employer.