Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.
• Identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur.
• Work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field

Qualifications

• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Covered by the U.S. Equal Employment Opportunity Commission (EEOC)

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact your work has on the company and our customers
• Award-winning campus designed to enhance productivity and creativity
• Free, restaurant-quality meals prepared by a diverse culinary team
• Annual raises and bonuses, as well as stock grants
• Global healthcare coverage
• Opportunities to travel and volunteer globally

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, may be required.