Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals at no cost
• Participate in sabbaticals of up to four weeks after five years of service
• Work in a high-pressure, real-time environment
• Communicate and coordinate with internal teams and emergency services
• Work second and third shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to working second and third shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocatable to the Madison, WI area (relocation assistance available)

Qualifications

• Eligible to work in the United States without visa sponsorship
• Relocatable to the Madison, WI area (relocation assistance available)
• COVID-19 vaccination

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Award-winning campus and dining options
• Stock grants

Pay

• Competitive salary

Schedule

• Second and third shifts, as well as weekends