Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to 50 meals per week
• Attend sabbaticals anywhere in the world after 5 years
• Work in a high-pressure, real-time environment
• Work 2nd and 3rd shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Covered by comprehensive benefits
• Eligible for annual raises and bonuses, as well as stock grants

Qualifications

• Open to working in a high-pressure, real-time environment
• Open to working 2nd and 3rd shifts, as well as weekends
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Eligible for annual raises and bonuses, as well as stock grants

Benefits

• Comprehensive benefits
• Healthcare is global
• Stock grants

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to working 2nd and 3rd shifts, as well as weekends.