Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for staff
• Participate in sabbaticals of up to four weeks after five years of employment
• Work in a high-pressure, real-time environment
• Work second and third shifts, as well as weekends

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to working second and third shifts, as well as weekends

Qualifications

• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)
• Covered by comprehensive benefits including healthcare, stock grants, and annual raises and bonuses

Benefits

• Global healthcare coverage
• Stock grants
• Annual raises and bonuses
• Four-week sabbatical after five years of employment

Pay

Compensation is merit-based and reflects the impact your work has on the company and our customers.

Schedule

Second and third shifts, as well as weekends.

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field

Benefits

• Global healthcare coverage
• Stock grants
• Annual raises and bonuses
• Four-week sabbatical after five years of employment

Pay

Compensation is merit-based and reflects the impact your work has on the company and our customers.

Schedule

Second and third shifts, as well as weekends.

Location

The position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Equal Opportunity Employer

Epic is an Equal Opportunity Employer and is committed to diversity and inclusion in all aspects of our organization. Learn more about our commitment to equality and inclusion at https://careers.epic.com/EEO.