Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Monitor real-time alerts and manage access and security systems
• Oversee building operations from the Facilities Command Center
• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals at no cost
• Participate in sabbaticals of up to four weeks after five years of service
• Work in a high-pressure, real-time environment

Requirements

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship
• Relocation to the Madison, WI area (relocation assistance available)

Qualifications

• Open to working in a high-pressure, real-time environment
• Ability to work in a high-pressure, real-time environment

Skills

• Security operations
• Emergency response

Benefits

• Comprehensive benefits package
• Merit-based compensation
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Flexible meal options
• Sabbaticals of up to four weeks after five years of service

Pay

• Compensation reflects the impact your work has on the company and our customers

Schedule

• Open to 2nd and 3rd shift, as well as weekend days

Benefits

• Comprehensive benefits package
• Global healthcare
• Flexible meal options
• Sabbaticals of up to four weeks after five years of service

Location

The position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Equal Opportunity Employer

Epic is an Equal Opportunity Employer. Diversity, equity, and inclusion are written into our principles.