Entry Level - Facilities Command Center Technician
About the role
As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. You'll work closely with internal teams and emergency services to ensure a safe environment and help restore normal operations quickly and effectively.
Responsibilities
- Monitor real-time alerts and manage access and security systems
- Oversee building operations from the Facilities Command Center
- Identify and respond to issues using video feeds and system data
- Coordinate emergency responses during disruptions like natural disasters or power outages
- Work closely with internal teams and emergency services to ensure a safe environment
- Help restore normal operations quickly and effectively
Requirements
- Based on our campus in Madison, WI, and requires relocation to the area
- We recruit nationally and provide financial relocation assistance
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Openness to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
Benefits
- Comprehensive benefits to keep you healthy and happy as you grow in your life and career
- Merit-based compensation reflecting the impact of your work on the company and our customers
- Award-winning campus designed to enhance productivity and creativity
- Restaurant-quality meals at a fraction of the cost
- Up to four weeks of paid sabbatical after five years
- Global healthcare coverage
- Stock grants to align your interests with the success of Epic and our customers
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers. Annual raises and bonuses are also available.
Schedule
Open to 2nd and 3rd shifts, as well as weekends.
Qualifications
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- Covered by Epic’s non-discrimination statement at https://careers.epic.com/EEO