Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cook up to restaurant-quality meals at no cost
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Work closely with internal teams and emergency services to ensure a safe environment and restore normal operations

Requirements

• Live affordably in Madison, WI, a city known for its rising tech talent
• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field
• Openness to 2nd and 3rd shift, as well as weekend days
• Eligible to work in the United States without visa sponsorship

Qualifications

• Open to relocation to Madison, WI
• Passionate about contributing to the success of Epic and our customers

Skills

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field

Benefits

• Comprehensive benefits to keep you healthy and happy
• Merit-based compensation reflecting the impact of your work
• Award-winning campus design that enhances productivity
• Annual raises and bonuses
• Stock grants
• Global healthcare
• Opportunities for professional growth and development

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends, may be required.

Benefits

• Comprehensive benefits package
• Annual raises and bonuses
• Stock grants
• Global healthcare coverage
• Professional development opportunities

COVID-19 Vaccination

As a condition of employment, you must be fully vaccinated against COVID-19.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to fostering an inclusive workplace where all employees feel valued, respected, and supported. We believe diversity, equity, and inclusion are essential to delivering the best products and services to our customers and partners.