Entry Level - Facilities Command Center Technician

About the role

As an Operations Center Technician, you'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center.

Responsibilities

• Identify and respond to issues using video feeds and system data
• Cook up to date, restaurant-quality meals for free
• Coordinate emergency responses during disruptions like natural disasters or power outages
• Work closely with internal teams and emergency services to ensure a safe environment and restore normal operations

Requirements

• Live affordably in Madison, WI, a city known for its rising tech talent
• Must be eligible to work in the United States without visa sponsorship
• Must be eligible to relocate to the Madison, WI area (relocation assistance available)
• Must be open to working 2nd and 3rd shifts, as well as weekends

Qualifications

• Strong situational awareness and decision-making skills
• Excellent communication and coordination abilities
• Ability to work in a high-pressure, real-time environment
• Experience or interest in security operations, emergency response, or a related high-volume field

Skills

• Knowledge of security operations and emergency response
• Ability to work in a fast-paced, high-stress environment

Benefits

• Comprehensive benefits package including healthcare, paid time off, and more
• Annual raises and bonuses
• Stock grants
• Four-week sabbatical after five years

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers.

Schedule

Open to 2nd and 3rd shifts, as well as weekends.

Benefits

• Healthcare is global
• Stock grants
• Four-week sabbatical after five years

COVID-19 Vaccination

As an Equal Opportunity Employer, we require all employees to be vaccinated against COVID-19.