Entry Level - Facilities Command Center Technician

About the role

You'll help maintain business continuity across Epic's global campuses by monitoring real-time alerts, managing access and security systems, and overseeing building operations from our Facilities Command Center. You'll identify and respond to issues using video feeds and system data, coordinating emergency responses when disruptions such as natural disasters or power outages occur. Working closely with internal teams and emergency services, you'll ensure a safe environment and help restore normal operations quickly and effectively.

Responsibilities

• Maintain business continuity by monitoring real-time alerts and managing access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Cook up to 50 meals per week for your fellow employees.
• Work in a high-pressure, real-time environment.
• Coordinate emergency responses during natural disasters or power outages.
• Work closely with internal teams and emergency services to ensure a safe environment.
• Help restore normal operations quickly and effectively.

Requirements

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Qualifications

• Open to working in a high-pressure, real-time environment.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Skills

• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Experience or interest in security operations, emergency response, or a related high-volume field.
• Openness to 2nd and 3rd shift, as well as weekend days.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact your work has on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Building the best ideas from around the world into Epic software.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Second and third shifts, as well as weekends.

Benefits

• Comprehensive benefits to keep you healthy and happy as you grow in your life and career.
• Merit-based compensation reflecting the impact your work has on the company and our customers.
• Annual raises and bonuses.
• Stock grants giving you an even greater stake in the success of Epic and our customers.
• Global healthcare.
• Building the best ideas from around the world into Epic software.

COVID-19 Vaccination

As a condition of employment, you must be fully vaccinated against COVID-19.

Equal Opportunity Employer

Epic is an equal opportunity employer and is committed to creating and maintaining an inclusive and diverse workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to the success of our company and the delivery of quality care for all patients.