Entry-Level Claims Associate (Paid Training Program)- Charleston, SC

About the role

We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission to create a membership experience so compelling that our members never want to leave.

From PURE, you can expect: Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards. Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like. Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree. A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

Responsibilities

• Provide exceptional service to members during difficult times.
• Spend the majority of the day taking phone calls from members, taking first notice of loss.
• Deliver exceptional customer service during all interactions with members, provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust.
• Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution.
• Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us.

Requirements

You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

Benefits

• Eight‑week paid onboarding program with state Property & Casualty Claims Adjuster licensing.
• Regular 1X1 meetings with manager for feedback and development.
• Investment in professional and personal development; internal promotion considered first.
• Commuter support of $100 per month for those who commute into a PURE office three days or more a week.
• Overtime eligibility.

Pay

• Starting salary: $53,000.
• Eligible for promotion to Member Advocate after approximately six months, with a salary increase to $55,500.
• Overtime eligible.

Schedule

Full‑time position with a hybrid schedule: 3 days in‑office and 2 days remote per week. Located in Charleston. Start date: November 9, 2026.