Claims Assistant-Entry Level

Responsibilities

• Open new claims in the claims management system; capture required loss and policy information; assign to independent adjusters as directed; and establish diaries and reporting timelines in accordance with Claims Manager direction and SLAs
• Assemble and maintain complete electronic claim files, ensuring key documents are indexed, stored, and retrievable for audits and internal/external requests
• Prepare and submit claim files and supporting documentation to third parties (e.g., coverage counsel, subrogation vendors, carriers, and other partners) as instructed
• Run and distribute routine reports (e.g., monthly claim bordereaux and status reports) and support ad hoc reporting requests from Claims and Underwriting
• Assist with payment processing by coordinating required approvals and accurately recording payment activity in applicable systems
• Process loss run requests for delegated authority accounts, ensuring accuracy and timely delivery to internal stakeholders and external partners
• For claims reported to carriers where Jencap does not hold delegated authority, complete claim entry, file documentation, and support coordination with the carrier and assigned adjusters
• Review and update claims procedures and desk guides as needed to support consistent workflows and compliance, as directed by the Claims Manager

Requirements

• 2-3 Years Prior Experience with Excel reporting, working in multiple systems and workstreams required.
• Strong written and verbal communication skills, with the ability to interact professionally with internal partners and third parties
• A customer service mindset and responsiveness when supporting Underwriting, Claims, carriers, adjusters, and other external partners
• Proficiency in Microsoft Word and Excel, including the ability to format and maintain reports
• Strong attention to detail, organization, and follow-through; able to manage confidential information appropriately
• Self-motivated with the ability to work independently while collaborating effectively with the broader team
• Able to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment

Qualifications

Insurance knowledge strongly preferred but no required.

Skills

None specifically listed.

Benefits

Comprehensive health care coverage, a 401k plan, and tuition reimbursement.

Pay

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Schedule

Full-time in Red Bank, NJ office or a hybrid schedule in Worcester, MA office.