Entry Level Claims Adjuster

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

About the role

Travel Guard is seeking a Claims Adjuster within a 150-mile radius of Stevens Point, WI. We're seeking empathetic, dependable, detailed, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we'll provide all the training you need to succeed.

What you'll be doing

• Assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 30-45 days while maintaining clear communication with stakeholders
• Provide exceptional customer support to claimants throughout the claims process
• Spend 50-75% of your time conversing with stakeholders to ensure claims are efficiently brought to a final resolution within 30-45 days
• Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
• Communicate with claimants using empathy to gather necessary documentation
• Apply policy guidelines to determine coverage and claim validity
• Maintain detailed claim records within the internal claims systems
• Comply with all statutory and regulatory requirements in all applicable jurisdictions

What skills and experience you'll bring on this journey

• Minimum of a high school diploma or equivalent
• 1-2 years of customer service experience
• Be eager to learn new skills within the claims and insurance industry
• Excellent written and verbal communication skills
• An eye for details, supporting thorough investigations and precise documentation
• A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment
• Live within 150 miles of Stevens Point, WI and willing to commute into the office 2-3 days per month (if outside of a reasonable commute to the office)

Why you'll love working with us

• Job flexibility: Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home
• Career growth: This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We're committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career
• Take the time you need: We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme
• Investing in your health and your future: We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future
• Diversity and inclusion: We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work