Claims Representative - Entry Level
Sentry · Stevens Point, WI · 3 wk ago
Full-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove contact info (Tha Xiong Tha.Xiong@sentry.com) and EEO statement. Also remove "Why Join Sentry?" maybe not needed? It's more about culture; could be part of About the role? But we need to preserve substantive info. The posting includes: "Join our Commercial Auto team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders. An entry-level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers. We're currently recruiting for a Claims Representative to work within our Commercial Auto & Equipment team. This role will be filled following our hybrid work model at our Stevens Point, WI offices. This role is NOT available for remote work."
Then "What You'll Do As a Claims Rep - Entry Level, You Will ..." bullet list.
Then "What It Takes Bachelor’s degree or equivalent work experiencePrevious insurance related and/or customer service experience is preferred. Ability to professionally communicate verbally and in writingAbility to exercise effective time management skills. Shows technological aptitude. Associates must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned."
Then "Here is what you can look forward to as part of our team: At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally." Then list benefits: Hybrid Flexibility, Dining on Us, Continuous Learning, Comprehensive Benefits, Work-Life Balance, Investing in Your Future, Giving Back.
Then "Why Join Sentry?" includes culture recognition, legacy, etc. Might be considered About the role? Could be separate but we have no heading for culture; maybe we can include under About the role. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to map content:
- About the role: description of role, team, location, hybrid model, not remote. Also maybe mission statement.
- Responsibilities: the "What You'll Do" bullet list.
- Requirements: maybe "What It Takes" includes bachelor's degree, experience preferred, communication, time management, tech aptitude, ability to travel.
- Qualifications: maybe overlapping with requirements; but we could treat "What It Takes" as Qualifications. However we need both Requirements and Qualifications sections if content distinct. Could combine? The instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (which includes qualifications/skills), Benefits. Pay and Schedule only if stated. Pay not mentioned explicitly (only "competitive compensation" but not specific). So we should NOT create Pay section because no specific pay. Schedule: hybrid flexibility described (optional work from home Mondays and Fridays, office Tue-Thu). That's schedule info. So we can include Schedule section.
Skills: maybe we can extract skills from requirements: communication, time management, technological aptitude, empathy, interpersonal skills, learning nature. Could be a Skills section. But we might combine into Requirements to avoid thin sections. However we have to decide.
We have Benefits: detailed list.
Thus sections: About the role, Responsibilities, Requirements (or Qualifications), Benefits, Schedule.
We need to use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove contact info (Tha Xiong Tha.Xiong@sentry.com) and EEO statement. Also remove "Why Join Sentry?" maybe not needed? It's more about culture; could be part of About the role? But we need to preserve substantive info. The posting includes: "Join our Commercial Auto team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders. An entry-level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers. We're currently recruiting for a Claims Representative to work within our Commercial Auto & Equipment team. This role will be filled following our hybrid work model at our Stevens Point, WI offices. This role is NOT available for remote work."
Then "What You'll Do As a Claims Rep - Entry Level, You Will ..." bullet list.
Then "What It Takes Bachelor’s degree or equivalent work experiencePrevious insurance related and/or customer service experience is preferred. Ability to professionally communicate verbally and in writingAbility to exercise effective time management skills. Shows technological aptitude. Associates must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned."
Then "Here is what you can look forward to as part of our team: At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally." Then list benefits: Hybrid Flexibility, Dining on Us, Continuous Learning, Comprehensive Benefits, Work-Life Balance, Investing in Your Future, Giving Back.
Then "Why Join Sentry?" includes culture recognition, legacy, etc. Might be considered About the role? Could be separate but we have no heading for culture; maybe we can include under About the role. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to map content:
- About the role: description of role, team, location, hybrid model, not remote. Also maybe mission statement.
- Responsibilities: the "What You'll Do" bullet list.
- Requirements: maybe "What It Takes" includes bachelor's degree, experience preferred, communication, time management, tech aptitude, ability to travel.
- Qualifications: maybe overlapping with requirements; but we could treat "What It Takes" as Qualifications. However we need both Requirements and Qualifications sections if content distinct. Could combine? The instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements (which includes qualifications/skills), Benefits. Pay and Schedule only if stated. Pay not mentioned explicitly (only "competitive compensation" but not specific). So we should NOT create Pay section because no specific pay. Schedule: hybrid flexibility described (optional work from home Mondays and Fridays, office Tue-Thu). That's schedule info. So we can include Schedule section.
Skills: maybe we can extract skills from requirements: communication, time management, technological aptitude, empathy, interpersonal skills, learning nature. Could be a Skills section. But we might combine into Requirements to avoid thin sections. However we have to decide.
We have Benefits: detailed list.
Thus sections: About the role, Responsibilities, Requirements (or Qualifications), Benefits, Schedule.
We need to use for each heading. Use - for lists. Use
for prose.
We must not repeat job title as heading. Not include Job ID etc.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like location Stevens Point, WI, hybrid model, not remote, etc. Also mention "entry-level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers." Also mention "We're currently recruiting for a Claims Representative to work within our Commercial Auto & Equipment team." Also mention "This role will be filled following our hybrid work model at our Stevens Point, WI offices. This role is NOT available for remote work."
Responsibilities bullet list: need to capture each bullet:
- Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
- Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
- Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
- Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
- Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
- Ability to obtain and maintain state licensing requirements.
We need to keep each as
- .
Requirements: "What It Takes Bachelor’s degree or equivalent work experiencePrevious insurance related and/or customer service experience is preferred. Ability to professionally communicate verbally and in writingAbility to exercise effective time management skills. Shows technological aptitude. Associates must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned."
We need to parse into separate items maybe: Bachelor’s degree or equivalent work experience; Previous insurance related and/or customer service experience is preferred; Ability to professionally communicate verbally and in writing; Ability to exercise effective time management skills; Shows technological aptitude; Ability to travel as necessary.
We'll make a
.
Skills: Could be separate but we might incorporate into Requirements. However we have a heading Skills available; we could make Skills section for communication, time management, technological aptitude, empathy, interpersonal skills, learning nature. But we already have empathy etc in About the role? Actually About the role includes "requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers." That could be Skills. But we can keep About the role as description, and Skills separate.
But we need to avoid thin sections. If we make Skills with just a few items, maybe okay. But we have Benefits and Schedule also.
Let's decide sections: About the role, Responsibilities, Requirements, Skills, Benefits, Schedule.
Check if any content left for Qualifications: we could treat Requirements as Qualifications. But we have both Requirements and Skills; maybe we combine Requirements and Skills into one section called Requirements (or Qualifications). But we have to follow headings list; we can omit sections if no specific content. So we could have About the role, Responsibilities, Requirements (which includes both qualifications and skills), Benefits, Schedule.
That seems reasonable and avoids thin sections.
Thus we will output:
About the role
Join our Commercial Auto team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders. An entry-level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers. We're currently recruiting for a Claims Representative to work within our Commercial Auto & Equipment team. This role will be filled following our hybrid work model at our Stevens Point, WI offices. This role is NOT available for remote work.
Responsibilities
- Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
- Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
- Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
- Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
- Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
- Ability to obtain and maintain state licensing requirements.
Requirements
- Bachelor’s degree or equivalent work experience
- Previous insurance related and/or customer service experience is preferred
- Ability to professionally communicate verbally and in writing
- Ability to exercise effective time management skills
- Shows technological aptitude
- Ability to travel as necessary to satisfactorily complete job responsibilities
Benefits
- Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
- Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
- Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
- Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
- Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
- Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
- Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.
Schedule
Hybrid work model: optional work from home on Mondays and Fridays; required in-office Tuesday through Thursday at the Stevens Point, WI location. This role is not available for remote work.
Check we didn't repeat job title. No mention of Pay. Good.
We removed boilerplate: EEO, contact, Why Join Sentry? (we omitted that content). Did we lose any substantive info? The "Why Join Sentry?" includes culture recognition, legacy, etc. That is substantive but maybe not required for sections; but instruction says preserve ALL substantive information. So we must include that info somewhere. Where could we put? Could be part of About the role or maybe a separate section like "About Sentry" but not in headings list. However we could incorporate into About the role as additional prose. The About the role currently only has role description; we can extend it to include the company culture, recognition, legacy, etc. That would preserve that info.
Thus we need to add to About the role paragraph: after the initial description, we can add sentences about Sentry being recognized on Forbes lists, Newsweek, A+ rating, founded 1904, largest mutual insurance, etc. Also mention "Building on a Legacy" etc. Also "Your Career, Our Community" etc. Also "Ready to own your future? Join us at Sentry, opportunities await!" That's a call to action but maybe considered boilerplate? It's still substantive but could be considered application instruction? It's more marketing. Might be okay to keep.
We need to ensure we don't include application instructions like "Ready to own your future? Join us at Sentry, opportunities await!" That's not exactly instruction to apply; it's encouragement. Might be okay.
But we also removed "Why Join Sentry?" heading; we can incorporate its content into About the role.
Thus About the role paragraph will be longer.
Let's craft:
"Join our Commercial Auto team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders
- for lists. Use
for prose. We must not repeat job title as heading. Not include Job ID etc. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like location Stevens Point, WI, hybrid model, not remote, etc. Also mention "entry-level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers." Also mention "We're currently recruiting for a Claims Representative to work within our Commercial Auto & Equipment team." Also mention "This role will be filled following our hybrid work model at our Stevens Point, WI offices. This role is NOT available for remote work." Responsibilities bullet list: need to capture each bullet: - Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim. - Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence. - Build knowledge to evaluate claims exposure appropriately, establishing timely reserves. - Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim. - Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them. - Ability to obtain and maintain state licensing requirements. We need to keep each as
- .
Requirements: "What It Takes Bachelor’s degree or equivalent work experiencePrevious insurance related and/or customer service experience is preferred. Ability to professionally communicate verbally and in writingAbility to exercise effective time management skills. Shows technological aptitude. Associates must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned."
We need to parse into separate items maybe: Bachelor’s degree or equivalent work experience; Previous insurance related and/or customer service experience is preferred; Ability to professionally communicate verbally and in writing; Ability to exercise effective time management skills; Shows technological aptitude; Ability to travel as necessary.
We'll make a
- .
Skills: Could be separate but we might incorporate into Requirements. However we have a heading Skills available; we could make Skills section for communication, time management, technological aptitude, empathy, interpersonal skills, learning nature. But we already have empathy etc in About the role? Actually About the role includes "requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers." That could be Skills. But we can keep About the role as description, and Skills separate.
But we need to avoid thin sections. If we make Skills with just a few items, maybe okay. But we have Benefits and Schedule also.
Let's decide sections: About the role, Responsibilities, Requirements, Skills, Benefits, Schedule.
Check if any content left for Qualifications: we could treat Requirements as Qualifications. But we have both Requirements and Skills; maybe we combine Requirements and Skills into one section called Requirements (or Qualifications). But we have to follow headings list; we can omit sections if no specific content. So we could have About the role, Responsibilities, Requirements (which includes both qualifications and skills), Benefits, Schedule.
That seems reasonable and avoids thin sections.
Thus we will output:
- Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
- Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
- Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
- Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
- Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
- Ability to obtain and maintain state licensing requirements.
- Bachelor’s degree or equivalent work experience
- Previous insurance related and/or customer service experience is preferred
- Ability to professionally communicate verbally and in writing
- Ability to exercise effective time management skills
- Shows technological aptitude
- Ability to travel as necessary to satisfactorily complete job responsibilities
- Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
- Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
- Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
- Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
- Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
- Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
- Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.
About the role
Join our Commercial Auto team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders. An entry-level Claims Representative position requires a learning nature, empathy and interpersonal skills along with a strong desire to assist customers. We're currently recruiting for a Claims Representative to work within our Commercial Auto & Equipment team. This role will be filled following our hybrid work model at our Stevens Point, WI offices. This role is NOT available for remote work.
Responsibilities
Requirements
Benefits
Schedule
Hybrid work model: optional work from home on Mondays and Fridays; required in-office Tuesday through Thursday at the Stevens Point, WI location. This role is not available for remote work.
Check we didn't repeat job title. No mention of Pay. Good. We removed boilerplate: EEO, contact, Why Join Sentry? (we omitted that content). Did we lose any substantive info? The "Why Join Sentry?" includes culture recognition, legacy, etc. That is substantive but maybe not required for sections; but instruction says preserve ALL substantive information. So we must include that info somewhere. Where could we put? Could be part of About the role or maybe a separate section like "About Sentry" but not in headings list. However we could incorporate into About the role as additional prose. The About the role currently only has role description; we can extend it to include the company culture, recognition, legacy, etc. That would preserve that info. Thus we need to add to About the role paragraph: after the initial description, we can add sentences about Sentry being recognized on Forbes lists, Newsweek, A+ rating, founded 1904, largest mutual insurance, etc. Also mention "Building on a Legacy" etc. Also "Your Career, Our Community" etc. Also "Ready to own your future? Join us at Sentry, opportunities await!" That's a call to action but maybe considered boilerplate? It's still substantive but could be considered application instruction? It's more marketing. Might be okay to keep. We need to ensure we don't include application instructions like "Ready to own your future? Join us at Sentry, opportunities await!" That's not exactly instruction to apply; it's encouragement. Might be okay. But we also removed "Why Join Sentry?" heading; we can incorporate its content into About the role. Thus About the role paragraph will be longer. Let's craft: "Join our Commercial Auto team by leading claim investigations, assessing liability, and driving fast, fair resolutions for policyholders