Entitlements Coordinator

Position Overview

Title: Entitlements Coordinator - Intake and Tenant Relations
Location: Bedford Green House
Salary: $31.31 - $32.96/hour
Position Overview: Under the general direction of the department Director and Assistant Director, the Entitlements Coordinator is responsible for acting as a resource for both clients and staff to inform them of the various city, state and federal entitlement programs; filling vacancies (including lease-up of new housing facilities); performing annual lease renewals and re-certifications; and related duties.

Essential Duties & Responsibilities

• Coordinating with government agencies and other third-parties regarding contractual and regulatory compliance during lease-up period
• Reviewing housing applications and making initial eligibility determinations for applicants referred the Department of Homeless Services (DHS) and other government agencies for lease-up of new facilities and for vacancies as they occur
• Making eligibility determinations, processing applications, and developing and maintaining waiting lists for low-income housing
• Aiding tenants and prospective tenants with entitlements, income certifications and subsidy applications, as well as with certifications and re-certifications
• Coordinating intake and move-in processes, including scheduling intake interviews and move-ins; preparing initial lease and move-in documents; coordinating room readiness with maintenance staff; and conducting orientation for new tenants
• Providing tenants and clients with information and direction in acquiring and maintaining entitlements with city, state and federal entitlement programs
• Providing up-to-date information about city, state and federal entitlement programs to the Director, building management, clinical and counseling staff, and property management staff
• Entering, maintaining, and updating rent account data in the agency’s property management software
• Tracking, processing, and analyzing rent and rent subsidy payments
• Acting as Liaison to agency’s Fiscal Office, as well as with local representatives of city, state and federal entitlements programs, including Social Security, Medicaid and HUD
• Serving as Liaison to city housing placement specialists
• Tracking vacancies, processing data, generating monthly rent statements, and preparing and submitting reports
• Investigating and resolving tenant issues and disputes
• Facilitating and coordinating tenant satisfaction assessments, including development of surveys and other tools
• Coordinating and assisting with lease renewals, compliance requirements, and grant maintenance tasks. Serving as primary property management contact for tenants and staff at one or more facilities

Qualifications

• Low Income House Tax Credit certification
• A Bachelor’s degree from an accredited college or university; or Associate degree and one year of relevant experience such as working with special needs populations; or High School Diploma or GED and two years of relevant experience such as working with special needs populations
• Experience with rental subsidy programs and LIHTC requirements
• Excellent oral and written communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and Adobe
• Knowledge of case management and property management databases, including MDS