Entitlement Analyst

Hybrid role (in-office Mon–Thu) based at 14141 Southwest Freeway, Sugar Land, TX 77478.

About the role

ABM is hiring an Entitlements Analyst to join a team responsible for paid time off (PTO) calculations, wage and hour rules, and maintaining those rules in the ABM Entitlement Management System (EMS). The role ensures compliance with union collective bargaining agreements, federal, state, and local laws, and customer agreements. It also supports compliance activities related to minimum wage, living wage, prevailing wage, California meal and rest break requirements, and Healthy San Francisco. The analyst will assist in rolling out and maintaining new software, including Epay and Oracle Fusion.

Responsibilities

• Maintain union, statutory, and customer PTO rules in the Entitlement Management System (EMS).
• Maintain union, statutory, and customer wage, hour, pay, and adjustment rules in EMS and Epay.
• Obtain and document new union agreements, statutory laws, and customer agreements that drive PTO and wage/hour rules.
• Maintain knowledge of union collective bargaining agreements, statutory rules, and customer agreements.
• Drive the Epay rollout by providing essential rules and data for pay calculations and system setup.
• Work with operations teams to roll out Epay by researching unique rules at each job site.
• Provide accurate system reports to FP&A, Accounting, HR, and Operations teams.
• Reconcile monthly PTO balances with balance sheet accruals and research discrepancies.
• Audit EMS PTO balance calculations and research errors.
• Assist IT developers in resolving code issues leading to balance reporting errors.
• Work with Operations and HR to research and resolve reported discrepancies.
• Assist with team member inquiries.
• Work within deadlines in a fast-paced environment.

Requirements

• Associate or bachelor’s degree preferred.
• Three or more years in accounting/finance, payroll, benefits, or electronic timekeeping.
• Strong MS Excel skills (VLOOKUPS, XLOOKUPS, and PIVOTS).
• Understanding of payroll processing requirements is a plus.
• Experience with Epay is preferred.
• Commitment to teamwork through relationship-building, reliability, and collaboration.
• Good communication skills and ability to work with different management levels.
• Detail-oriented with strong analytical and organizational skills.
• Positive attitude with a strong desire to learn.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. With over 100,000 team members, ABM delivers essential services that make spaces cleaner, safer, and more efficient. Serving sectors such as commercial real estate, aviation, education, mission-critical, and manufacturing and distribution, ABM generates over $8 billion in annual revenue. The company invests in innovative technologies and sustainable solutions to create smarter, more connected spaces and meet evolving challenges.