Entertainment Manager

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs.

Pay

$65,000 annual base salary. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Responsibilities

• Be visible around the lodge and at events to act as the "Host/Face of the lodge"
• Provide training and coaching for Pack to engage and entertain guests, including performance and entertainment skills
• Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
• Evaluate guest flow and make recommendations to improve operating hours and show/activity schedules
• Participate and provide feedback on corporate projects (new character event development, training tools, etc)
• Responsible for personnel-related matters including recruitment and hiring, performance management, disciplinary action, and training
• Participates in the Manager-On-Duty (MOD) program and executes duties
• Serves as backup to Guest Service Manager as needed
• Elevate & perform all branded experiences consistently according to Family Tradition procedures
• Responsible for all aspects of Character Appearances and Entertainment at the property
• Provide support to all necessary community appearances, including sponsors, charities, tradeshows, media, and private functions
• Willingness to represent Great Wolf Lodge, its mission, and core values in a positive manner on and off site
• Ensure a safe, clean, and professional environment at all times

Requirements

• High School diploma or equivalent
• Working knowledge of Microsoft Office products
• Minimum 1 year previous experience in leadership or supervisory role
• Prior experience working with children
• Event planning knowledge
• Professional entertainment background and/or production experience
• Strong leadership and coaching skills
• Flexibility regarding scheduling based on business demands, including evenings, weekends, and holidays (up to 10% travel may be required)
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Qualifications

• Bachelor's Degree in Performing Arts, Theater, Business, or a related field
• Previous experience in a related field such as Entertainment, Hospitality, or Education
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 pounds
• Able to sit and/or stand for long periods of time