Enterprise Technology Engineer

About the role

The Enterprise Technology Engineer is responsible for implementing, supporting, and maintaining the enterprise’s AuthX Tap-N-Go authentication solution across all urgent care sites. This role ensures seamless integration with Active Directory, Entra ID, Okta, Epic EMR (Electronic Medical Record), and other enterprise systems to provide secure, compliant, efficient access for our clinical team members, minimizing downtime and support escalations. Additionally, this role will provide support for other enterprise-level technology applications (Managed File Transfer, Active Directory, Entra ID, Okta, SailPoint, etc.) as needed.

Responsibilities

• Deploy and configure AuthX Tap-N-Go software on Windows workstations and badge readers.
• Ensure Active Directory integration, GPO settings, and network whitelisting per vendor requirements.
• Support Proof of Concept (POC), pilot, and full rollout phases of the solution implementation, ensuring that pilot and full rollout phases are supportable and repeatable.
• Support implementation of enterprise identity/access technology solutions in all existing and new locations.
• Integrate Tap-N-Go software with security monitoring tools and IT Support application.
• Create and maintain documentation for implementation and configuration of the Tap-N-Go software and hardware.
• Integrate new and existing applications into Okta and SailPoint in alignment with the products’ architectural strategy and roadmap.
• Provide Tier 2/3 support for Tap-N-Go issues, including badge lifecycle management, login failures, hardware issues, and Epic and other application integrations.
• Provide Tier 2/3 support for the enterprise’s Managed File Transfer, Active Directory, Okta, and SailPoint implementations and other enterprise-level technologies.
• Collaborate with vendors and internal teams to resolve technical challenges promptly, to identify and communicate root cause, and to implement appropriate long-term changes or fixes.
• Maintain adherence to security risk assessments and compliance standards. Monitor system logs and access patterns for anomalies.
• Work with the Cyberdefense and IT Governance, Risk, and Compliance teams to identify and remediate any security issues with the vendor’s software.
• Partner with other key process and support stakeholders to develop user guides and conduct training materials for targeted team members.
• Develop and maintain technical documentation for enterprise technologies that details application integrations, configurations, troubleshooting procedures, and escalation paths.
• Work with key process and support stakeholders to develop and maintain processes for badge issuance and management as it relates to the Tap-N-Go software.
• Partner with IT Support to implement the Tap-N-Go capability support model, ensuring that team has the knowledge or documentation to provide Tier 1 and/or 2 support.
• Support process improvements for onboarding/offboarding workflows.
• Coordinate with enterprise identity/access tool vendors on software upgrade management, as needed.

Qualifications

• Education: Bachelor’s degree in IT, Computer Science, or a related field. Work experience may be considered in lieu of a degree.
• Licenses/Certifications: None required.
• Experience: 5+ years of experience in IT support or systems engineering, preferably in healthcare environments. Experience with implementing and supporting badge-based authentication solutions in a large, geographically dispersed organization (AuthX preferred). Experience with product ownership of a Tap-N-Go solution (operation, maintenance, enhancements, support. etc.).
• Preferred Qualifications: Experience with vendor coordination and POC testing. Understanding of HIPAA and healthcare IT compliance standards. Knowledge, Skills, And Abilities: Strong working knowledge of enterprise identity and access management technologies, including Active Directory, Entra ID, Okta, SailPoint, and Windows workstation authentication. Experience supporting and integrating badge-based / Tap-N-Go authentication solutions, including Epic EMR and other enterprise applications (Epic experience preferred). Proficiency with Active Directory administration, Group Policy (GPO), Intune, and Windows workstation configuration. Experience providing Tier 2/3 technical support for enterprise applications, including authentication, access, and file transfer solutions. Strong troubleshooting and diagnostic skills across hardware, software, and application integrations. Knowledge of security, compliance, and risk considerations in healthcare or regulated environments. Ability to create, maintain, and follow technical and operational documentation, including configurations, procedures, and escalation paths. Experience collaborating with vendors, IT partners, and cross-functional teams to resolve issues and implement enhancements. Ability to explain technical concepts and solution designs clearly to both technical and nontechnical audiences, including leadership. Strong written and verbal communication skills, with the ability to present confidently to stakeholders, vendors, and partners. Demonstrated ability to work independently, manage multiple priorities, and informally lead or influence across functional areas. Excellent analytical, problem-solving, and organizational skills, with attention to detail.