Enterprise Technology Support Engineer

About the role

Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well.

Responsibilities

• User support excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact
• Relationship and trust building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment
• Lifecycle IT management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure
• Proactive environment management: Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment
• Process standardization and self-service: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently
• Security and compliance: Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies
• Projects: Contribute to projects that enhance the IT environment and user experience, prioritizing impactful improvements
• Hardware and workplace IT: Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity
• Enterprise IT solutions: Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery

Qualifications

• Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers
• Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira)
• Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting
• A minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting
• Experience with user access lifecycle, SOE/image concepts, and deployment tooling
• Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline
• Excellent written and verbal communication; team player and operational mindset

Benefits

• The opportunity to work alongside best-in-class professionals from over 40 different countries
• A highly competitive compensation package including performance-based bonus structure
• 401(k) match up to 50%
• Comprehensive health, mental, dental, vision, disability, and life coverage
• 25 paid vacation days alongside market holidays
• Extensive office perks, including breakfast, lunch and snacks, regular social events, clubs, sporting leagues and more

Pay

This is a good-faith estimate of the base pay scale for this position and offers will ultimately be determined based on experience, education, skill set, and performance in the interview process. This position will also be eligible for a discretionary bonus (if determined by Optiver) and Optiver’s benefits package with the benefits listed above. Base Salary Range $130,000—$160,000 USD