Enterprise Technology Support Engineer

About the role

Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well.

What you’ll do

• Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.
• Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment.
• Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.
• Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment.
• Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.
• Contribute to audits and day-to-day practices that keep the IT environment aligned with security standards and policies.
• Contribute to projects that enhance the IT environment and user experience, prioritizing impactful improvements.
• Oversee user-facing hardware and support IT setups for office expansions where applicable, ensuring technological readiness and productivity.
• Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.

Who you are

• Technical proficiency: Solid foundation in Windows OS, Active Directory, AV/meeting-room setups, and troubleshooting across desktops, laptops, mobile devices, and printers.
• Proficient with SCCM, Intune, and a broad spectrum of user and collaboration technologies (e.g. Zoom, Slack, Confluence, Jira).
• Operational familiarity with VMware, backup/datastore concepts, and basic network troubleshooting.
• Experience: Minimum of 3 years in end-user support and enterprise operations, with strong experience in the Microsoft ecosystem (Windows OS, Office, AD, DNS, Group Policy, DHCP), end-user technologies, and related server-aware troubleshooting.
• Experience with user access lifecycle, SOE/image concepts, and deployment tooling.
• Soft skills: Passion for IT support and customer service; proactive, detail-oriented, strong documentation and change discipline. Excellent written and verbal communication; team player and operational mindset.

Who we are

Optiver is a tech-driven trading firm and leading global market maker. As one of the oldest market making institutions, we are a trusted partner of 70+ exchanges across the globe. Our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilizing force no matter the market conditions. With a focus on continuous improvement, we participate in the safeguarding of healthy and efficient markets for everyone who participates. Our differences are our edge.