Enterprise Technical Implementation Specialist

We need to output HTML fragment with sections: About the role? Actually we have "Who we are", "Your role", "Your responsibilities", "About you", "Working conditions", "Compensation", "What you can expect". According to rules: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to appropriate headings. The posting includes: Who we are (company overview) – could be "About the role"? Actually "About the role" is typical heading for role description. But we have "Your role" describing role. Could map to "About the role". Responsibilities: "Your responsibilities". Requirements/Qualifications: "About you" includes education, experience, skills. Could be "Requirements" or "Qualifications". Benefits: "Compensation" includes pay range and benefits description. Also "Working conditions" maybe schedule? Could be "Schedule". But we should only include sections when posting has real specific content. We have pay range and benefits details, so we can include Pay and Benefits sections. However the rules say: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Prefer a few substantive sections over many thin ones. So we could combine some. We need to avoid repeating job title as heading. No Job ID. Remove boilerplate like EEO etc. At end there is EEO statement; we should remove that. Also remove "What you can expect" maybe could be considered as "About the role"? But it's more about culture; could be omitted? It's substantive but not a standard heading. Could include as a paragraph under "About the role" maybe. But we need to preserve all substantive information; we cannot drop content unless it's boilerplate. The "What you can expect" is not boilerplate; it's about culture and opportunity. We need to include it somewhere. Could be part of "About the role" or a separate section like "What to Expect". But the allowed headings list does not include that; but we can still use

for any section heading? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive; we can use other headings? Probably we should stick to those examples. However we need to include all substantive info; we could incorporate "What you can expect" into "About the role" or "Responsibilities". Probably best to add a paragraph under "About the role" after role description. Thus sections: - About the role: includes "Who we are" and "Your role" and maybe "What you can expect". But "Who we are" is company overview; could be part of About the role. - Responsibilities: list from "Your responsibilities". - Requirements: from "About you" (education, experience, skills). Could also include "Working conditions" maybe as Schedule? Actually working conditions mention 24x7 coverage, weekend availability. That's schedule info. So we could have Schedule section. - Pay: compensation details (salary range, benefits). Benefits also could be separate Benefits section. But we could combine Pay and Benefits into one section? The instruction says prefer few substantive sections over many thin ones. So we could have a "Compensation and Benefits" section but heading must be one of the examples; we could use "Pay" and include benefits inside, or "Benefits" and include pay inside. Probably better to have "Pay" for salary range and "Benefits" for benefits. But that's two sections; still okay. We need to output only HTML fragment, no /. Use

for each section heading, then content:

for prose,

• for lists. We must not repeat job title as heading. No job title appears in text; fine. We must not include Job ID/requisition numbers. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is EEO statement; we must remove that. Also remove "Global Relay is an equal-opportunity employer..." etc. Now let's extract content. Who we are: paragraph. Your role: paragraph(s). We'll combine. Your responsibilities: list of bullet points (each sentence). We'll make
  • . About you: list of requirements (education, experience, skills). Could be bullet list. Working conditions: paragraph about 24x7 coverage, weekend/off hours availability. Compensation: paragraph about pay range, benefits description. We'll separate Pay and Benefits. Pay: salary range. Benefits: list of benefits (health coverage, disability, vacation, sick days, maternity/parental leave, commuter benefits, corporate bonuses, 401(k) matching, subsidized meal program for NY office). Also mention "comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!" We'll make a
    • for each. What you can expect: paragraph about opportunity, mentoring, culture, diverse backgrounds. We'll incorporate maybe under About the role as a paragraph. Now ensure we don't include filler like "commensurate with experience" etc. Not present. Now produce HTML. Structure:

      About the role

      Who we are: ...

      Your role: ...

      What you can expect: ...

      Responsibilities

      • ...
      ...

      Requirements

      • ...
      ...

      Schedule

      Working conditions: ...

      Pay

      Base salary range: $90,000 USD - $150,000 USD.

      Benefits

      • Comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance.
      • Annual allotted vacation days, which increase based on tenure.
      • Paid sick days.
      • Maternity/parental leave enhanced program.
      • Commuter benefits.
      • Corporate bonuses.
      • 401(k)-retirement plan with company contribution matching.
      • For employees based at the New York office: subsidized meal program courtesy of the in-house culinary team.
      We need to ensure we didn't miss any details: The compensation paragraph also mentions "We aim to foster an inspiring work environment and support employees' work-life rhythms." Could include in Benefits or Pay? Could add a

      under Benefits about work-life rhythms. But we can incorporate into Benefits paragraph. Also "We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance." Already captured. Also "Employees receive annual allotted vacation days, which increase based on tenure." captured. Also "Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching." captured. Also "For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!" captured. Also "We aim to foster an inspiring work environment and support employees' work-life rhythms." Could add as a

      under Benefits. Also "We provide a comprehensive health benefits program..." we already have. Now check responsibilities list: need to capture each bullet from "Your responsibilities:" The text after colon includes many sentences separated by periods. We'll split. Original: "Responsible for the setup, and implementation of the Global Relay product suite, including third party services. Provide world class service in the deployment of Global Relay services and resolving customer enquiries. Build strong relationships with Customers, Partners, and other Global Relay Teams. Ensure client project deadlines are met in an efficient and professional manner. Work with clients to determine required workflows and implement solution leveraging best practices. Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations. Complete implementations for clients with unlimited number of users and highest complexity. Validate data and message flow meets compliance requirements. Ensure errors or omissions in Provisioning documentation or wiki articles are addressed. Perform peer reviews of new service implementations. Manage high profile client setups independently while providing guidance to Project Managers and Business Development. Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment. Setup archiving for services requiring Global Relay software deployed in customer environments. Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers. Manage multi-tenant setups with a variety of technical and non-technical contacts. Attend Sprint demos to champion client and implementation interests to Product. Review standard release and emergency fix deployment plans and communicate any perceived risks. Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation." We'll make each as

    • . Now About you: list items. Original: "Post-secondary education (minimum of an undergraduate degree is preferred). 5+ years Technical, enterprise systems administration experience Minimum 2 years SaaS implementations experience which must include experience in a customer facing role. Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle. Ability to understand technical as well as business requirements and accurately capture technical notes. Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience. Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio) Strong analytical and problem-solving skills with significant attention to the smallest details. Strong understanding of domains, networking principles, message flow, email protocols, and DNS. Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO) Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required. Proficiency with MS Windows Server / workstations and command line interface. Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset. Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred. Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable." We'll make each as
    • . Now schedule: "Working conditions: Enterprise Technical Implementation Specialists coverage is needed 24x7 leveraging a follow the sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required." We'll put as

      . Now About the role content: combine Who we are, Your role, What you can expect. Who we are paragraph: "For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an