Enterprise Systems Specialist

About the role

Northwest Arkansas Community College (NWACC) seeks an Enterprise Systems Specialist to join our dynamic team. Reporting to the Systems Administrator, this role focuses on managing, supporting, and enhancing the college's enterprise IT systems, including both on-premises and cloud-based platforms.

Responsibilities

• Performs regular system checks to ensure enterprise systems are operating properly, reviewing logs, alerts, and issues to maintain reliability, security, and compliance
• Setups and maintains security features for enterprise platforms, including identity, access controls, authentication tools, and audit records to protect organizational data
• Administers and supports enterprise systems such as directory services, server platforms, collaboration systems, and cloud-based technologies
• Supports cloud environments, including Microsoft Azure and Microsoft 365, assisting with virtual machines, storage, identity services, and integrations
• Supports endpoint management functions related to enterprise systems, including Microsoft Intune device configuration and imaging standards, in coordination with the Systems Administrator and IT support teams
• Builds, updates, and maintains system configurations, workflows, and integrations to improve efficiency, stability, and scalability
• Manages system updates, patches, and platform changes, including testing changes, coordinating with IT teams, and preparing for releases or upgrades
• Maintains system configurations, standards, and documentation, ensuring security rules, system settings, and procedures are kept current
• Provides advanced technical support for problems that cannot be solved by others, including diagnosing and resolving complex system, cloud, or integration issues
• Works with IT teams and departments to understand needs and translate them into practical enterprise system solutions, providing guidance and recommendations as needed
• Collaborates with network, identity, security, cloud, and endpoint teams on updates, access management, imaging standards, and infrastructure requirements related to enterprise systems
• Suggests new technologies, features, or improvements to make systems more reliable, secure, scalable, and easier to manage
• Tracks and reports system performance, cloud usage, availability, and issue trends to IT leadership

Requirements

• The formal education equivalent of an associate degree in computer science, mathematics, information systems, or a related field (or equivalent experience)
• Four years of experience supporting enterprise systems, infrastructure, or cloud-based platforms
• Two years of experience in a lead technical, senior support, or advanced administration role

Skills and Abilities

• Understanding of enterprise systems administration, security configuration, and core platform features
• Working knowledge of cloud technologies, particularly Microsoft Azure and Microsoft 365
• Familiarity with Microsoft Intune, device configuration profiles, and imaging or deployment processes
• Ability to review system issues, analyze complex problems, and implement effective technical solutions
• Experience with ServiceNow or similar IT service management tools, basic scripting, and systems reporting
• Ability to organize work, provide technical guidance, and collaborate effectively with multiple departments
• Strong communication skills for explaining technical information clearly and producing accurate documentation
• Ability to stay current with enterprise systems, endpoint management, and cloud technology updates and best practices

Physical Demands/Work Environment

• Frequent sitting, standing, walking
• Constantly hearing, talking
• Close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, and visual inspection at distances close to the eyes
• Moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff
• Controlled lighting and temperature
• Occasional exposure to louder noise levels or physical activities, such as moving lightweight materials

Pay

$61,279.00 annualized *Higher compensation may be considered based on qualifications directly related to position.

Benefits

This is a 100% in-person position. Not a remote position.

Qualifications

Completed applications received by 07/16/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position.

Equal Opportunity Employer

NWACC is an Equal Opportunity Employer, please see our EEO policy.