Enterprise Support I (Contract)

Latitude AI (lat.ai) is building the future of Ford’s autonomy roadmap with an in‑house hands‑free ADAS platform slated for debut on the all‑new Ford Fathom in 2027. As a Ford Motor Company subsidiary, Latitude operates independently like a technology startup, with headquarters in Pittsburgh and engineering centers in Dearborn, MI, and Palo Alto, CA. The Enterprise Support role is a key member of the Enterprise Support team, covering G‑Suite, macOS, Linux, iOS, Windows, Entra, Jira, laptops, and desktops, and is responsible for imaging, deploying, and provisioning assets while delivering excellent customer service. This position is a 6‑month contract.

Responsibilities

• Provide Tier I and Tier II support services.
• Assist with ticket queue management and incident resolution.
• Support device refresh deployment and migration.
• Execute Zoom Room refreshes.
• Build and deploy SID servers.
• Provide coverage for studio and All‑Hands event support.
• Handle user onboarding and off‑boarding.
• Perform general TechOps operational support.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree; or an Associate’s degree with two years of relevant experience; or a High School Diploma/GED with four years of relevant experience.
• 2+ years of IT desktop support experience for Apple macOS and Ubuntu Linux.
• Strong analytical and problem‑solving skills.
• Familiarity with G‑Suite, Zoom, Slack, and other collaboration platforms.
• Experience with automated desktop deployments using modern configuration‑management systems.
• Advanced understanding of wired and wireless networking concepts, troubleshooting steps, and network tools.
• Desirable experience with JIRA, JAMF, Entra, Zoom, and Splunk.
• Extensive knowledge of computer hardware.
• Strong written and verbal communication skills.
• Ability to work independently and multitask in a fast‑changing environment.
• Proven ability to collaborate across geographically distributed teams.
• Resourcefulness, creativity, and solid troubleshooting abilities.
• Experience in a fast‑paced support role.
• Knowledge of IP networking, subnetting, and basic networking troubleshooting.

Nice to Have

• 3+ years of overall IT support experience.
• Familiarity with ITIL standards.
• Experience with Microsoft Outlook 365.