Enterprise Specialist

About the role

Envoy Global is seeking an Enterprise Specialist to assist clients with immigration matters, driving solutions, adoption, and retention. The role focuses on maintaining successful partnerships, understanding business needs, and delivering exceptional, empathetic customer service. This is a fully remote position open to candidates residing anywhere within the United States.

Responsibilities

• Initiate cases on the Envoy platform on behalf of clients as requested.
• Coordinate with new hires and existing client employees who have questions about ongoing cases.
• Field internal immigration and permanent residency questions and coordinate with appropriate subject‑matter experts.
• Proactively monitor case progress against start dates and expected timelines.
• Collaborate with client HR teams (People Consultants, People Practices Team, Candidate Support Advisors), Talent Acquisition, client employees, Envoy’s customer service teams, and signatories to complete case documentation.
• Coordinate internal approvals for work‑authorization renewals.
• Provide regular updates and communications to the team.
• Perform other mutually agreed‑upon services related to immigration case management.

Qualifications

• Relevant work experience; college degree preferred.
• 2–6 years of experience in a client‑facing or customer service role, or related account services role.
• Experience in the immigration industry as a paralegal or in a client/customer‑facing capacity is highly preferred.
• At least 2 years of experience in employment immigration while managing a large caseload or multiple projects/priorities.
• Experience handling escalated issues.
• Intermediate proficiency with the Microsoft Office Suite.
• Experience with Power BI is a plus.

Pay

Hourly range: $30.00 – $33.00 per hour.