Enterprise Systems Specialist

About the role

YES Prep needs a dynamic Enterprise Systems Specialist who proactively builds and maintains documentation as technology evolves, supports integration work, and helps keep enterprise applications well-supported and running smoothly.

Responsibilities

• Proactively build and maintain accurate, up-to-date documentation for enterprise Ed tech tools and platforms as technology evolves, including configurations, processes, and system dependencies;
• Create and maintain end-user resources: reference guides, how-to materials, SOPs, and knowledge base articles that are clear, accessible, and campus-ready;
• Manage change control for the technical environment, ensuring all changes are documented, tested, approved, and communicated according to established procedures;
• Maintain and update the change log and support the Director of Technology Strategy & Innovation in tracking portfolio decisions and technology updates;
• Design and deliver in-person training for enterprise applications, including presenting to large groups of campus staff, administrators, and Home Office teams;
• Create role-based training materials in multiple formats, including video and written guides, to meet staff where they are, from first-time users to power users;
• Coordinate and draft technology strategy communication on behalf of the team, translating technical decisions into plain language for a broad audience;
• Establish feedback loops after training and communications to measure understanding and identify gaps;
• Escalate enterprise application questions from campus and Home Office staff to the correct team member;
• Troubleshoot enterprise application issues in partnership with the Enterprise Systems Engineer by investigating problems, documenting findings, and supporting resolution;
• Support integration work by coordinating testing, tracking issues, and communicating status updates to stakeholders during system changes or implementations;
• Monitor application performance and flag emerging issues proactively before they impact users.

Requirements

• Associate degree
• 2 years of experience creating and maintaining technical documentation, SOPs, knowledge base articles, and end-user resources for enterprise applications
• Experience designing and delivering training for diverse audiences, including campus-based and Home Office staff
• Strong written and verbal communication skills, with the ability to translate technical information into clear, user-friendly language
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and maintain accurate records
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams)
• Ability to build collaborative relationships across technical and non-technical teams

Qualifications

• Bachelor's degree from an accredited four-year institution
• Experience working in K-12 education, higher education, nonprofit, or another mission-driven organization
• Experience supporting enterprise applications, systems implementations, or technology rollouts in a complex organization
• Experience supporting user adoption and communications during technology initiatives
• Experience in change management or ITSM practices
• Technical degree, certification, or background in enterprise systems

Skills

• Passion for the mission and core values of YES Prep Public Schools
• Desire to disrupt systemic status quos in education
• Willingness to go above and beyond to disrupt said status quos
• Passion to develop resiliency through a relentless pursuit of jaw-dropping results
• Conviction that high expectations + high accountability = high performance and high growth

Benefits

Compensation – This position is an exempt, salaried position; offers commensurate with experience.

Health and Supplemental Insurance – A $0 monthly medical option or a $24 monthly option that includes $50 YES Prep Paid Health Savings Account contribution, in addition to a variety of supplemental benefits including Dental, Vision, Disability, Life, etc.

Employees must work 20+ hours a week to be eligible for a full spectrum of benefits, and 10 hours a week minimum for medical benefits.

Retail Plans – Participation in Teacher Retirement System of Texas and an optional 457b Retirement Plan.

Paid Time Off – Employees working 20+ hours a week receive 15 days of Paid Time Off in addition to the system closures during the Academic Calendar.

Paid Leave Programming – In the event you need to be out due to medical needs (including maternity and paternity leave), YES Prep offers paid leave, paid out at 100%, based on eligibility and tenure.

Professional Development - YES Prep values longevity and performance over time. We invest in developing leaders through high-quality programs, effective coaching, and ongoing professional development.

Award Winning Culture – The strong cultures of our campuses and Home Office are just one of many reasons we were named Houston’s Best Place To Work in 2018, 2019, 2021 and 2025. We won the 2012 Broad Prize for Excellence in Urban Education and were a 2016 finalist.