Enterprise ServiceNow Engineer – CMDB

About the role

United Talent Agency (UTA) seeks a highly motivated Enterprise ServiceNow Engineer – CMDB to lead the strategy, governance, and operational excellence of the organization’s Configuration Management Database (CMDB).

Responsibilities

• Serve as the primary owner of UTA's Configuration Management Database (CMDB)
• Develop and maintain CMDB governance policies, standards, and operational procedures
• Maintain CMDB health, identify data quality issues, and drive remediation efforts
• Define and measure CMDB health metrics, KPIs, and reporting
• Administer and enhance ServiceNow CMDB functionality
• Configure and optimize Discovery, Identification & Reconciliation Engine (IRE), and related CMDB capabilities
• Support Service Mapping and CSDM implementation efforts
• Troubleshoot CMDB-related issues and improve platform performance
• Partner with ServiceNow administrators and developers on enhancements and automation initiatives
• Partner with Application Owners and Service Owners to document and maintain accurate application and service information
• Maintain relationships between applications, infrastructure, business services, and supporting technologies
• Aid in developing enterprise service models aligned with CSDM best practices
• Collaborate closely with Infrastructure, Security, Endpoint Engineering, Cloud Operations, and Enterprise Applications teams
• Support Incident, Problem, Change, Asset, and Knowledge Management processes through accurate configuration data
• Participate in architecture reviews and project planning
• Provide guidance and education on CMDB governance and best practices
• Identify opportunities to automate CMDB population and maintenance
• Drive continuous improvements in data quality, governance, and operational maturity
• Develop dashboards and reporting for CMDB health
• Stay current on ServiceNow platform capabilities and CMDB best practices

Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 5+ years managing or supporting an enterprise CMDB
• 3+ years of hands-on ServiceNow administration experience
• Strong understanding of ServiceNow CMDB, Discovery, IRE, and CSDM
• Experience working with enterprise applications and application portfolio management concepts
• Knowledge of Windows/Linux servers, networking, cloud platforms, endpoint management, and enterprise applications
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Implementation Specialist (Discovery and/or Service Mapping) preferred
• Experience implementing or maturing CSDM preferred
• Experience with HAM, SAM, APIs, integrations, and enterprise environments preferred
• Familiarity with ServiceNow AI capabilities preferred

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 5+ years managing or supporting an enterprise CMDB
• 3+ years of hands-on ServiceNow administration experience
• Strong understanding of ServiceNow CMDB, Discovery, IRE, and CSDM
• Experience working with enterprise applications and application portfolio management concepts
• Knowledge of Windows/Linux servers, networking, cloud platforms, endpoint management, and enterprise applications
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Implementation Specialist (Discovery and/or Service Mapping) preferred
• Experience implementing or maturing CSDM preferred
• Experience with HAM, SAM, APIs, integrations, and enterprise environments preferred
• Familiarity with ServiceNow AI capabilities preferred

Skills

• Strong understanding of ServiceNow CMDB, Discovery, IRE, and CSDM
• Experience working with enterprise applications and application portfolio management concepts
• Knowledge of Windows/Linux servers, networking, cloud platforms, endpoint management, and enterprise applications
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Implementation Specialist (Discovery and/or ServiceMapping) preferred
• Experience implementing or maturing CSDM preferred
• Experience with HAM, SAM, APIs, integrations, and enterprise environments preferred
• Familiarity with ServiceNow AI capabilities preferred

Benefits

The unique and exciting opportunity to work at one of a leading global entertainment companies

Access to the tools, leadership, and resources you will need to create and drive a center of excellence

The opportunity to do the best work of your career

Work in an inclusive and diverse company culture

Competitive programs to support your well-being

Experience working in a collaborative environment with room to grow

Pay

$100,000 to $125,000 commensurate with experience and skills

Schedule

N/A