ServiceNow Platform Engineer for CMDB

About the role

The ServiceNow Platform Engineer for CMDB is responsible for designing, engineering, configuring, and supporting CMDB functionality within the ServiceNow platform. This role focuses on building CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps. Additionally, the engineer supports the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features.

Responsibilities

• Design, engineer, configure, and support CMDB functionality within an increasingly complex ServiceNow platform landscape.
• Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps.
• Support the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features.
• Ensure CMDB-related services remain stable, secure, resilient, and scalable as adoption and dependency continue to grow.
• Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained.
• Accelerate delivery by reducing cycle time for enhancements, fixes, upgrades, and client requests impacting CMDB-dependent workflows.
• Identify and reduce technical debt to improve maintainability, reliability, and future extensibility of the platform.
• Support ongoing operational excellence for CMDB-related services.
• Partner closely with CMDB governance, operations, platform, and client teams to translate requirements into durable, enterprise-grade technical implementations.
• Act as a trusted engineering advisor for CMDB-related design decisions, trade-offs, and roadmap planning.
• Enable safe and scalable adoption of new ServiceNow capabilities across the organization.

Qualifications

• Minimum of five years related work experience. Three years of service assets and configuration management experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience. Graduate degree preferred.
• Deep, hands-on experience engineering solutions on the ServiceNow platform, with strong CMDB expertise.
• Proven ability to design and support scalable, enterprise-grade platform solutions.
• Experience supporting ServiceNow implementations, upgrades, and new feature adoption.
• Strong collaboration skills and ability to partner effectively with governance, product, and operational teams.
• Comfort working in environments with high platform demand and competing priorities.

Preferred Qualifications

• Experience with AI-driven features, automation, integrations, or performance optimization within ServiceNow.
• Background supporting CMDB-related initiatives such as discovery, data quality, and platform scalability.