Enterprise Service Desk

About the role

Zachary Piper Solutions is seeking an Enterprise Service Desk to support a large-scale government IT and cybersecurity program focused on providing enterprise network and technical support services to military personnel, government civilians, and contractors worldwide. This position is on-site in Kansas City, MO. The Enterprise Service Desk will provide Tier 1 technical support and troubleshooting for end users accessing a global enterprise network environment. Join a mission-critical team supporting the technology infrastructure that enables daily operations across a worldwide organization.

Responsibilities

• Provide first-level technical support for enterprise network users and customer systems
• Troubleshoot hardware, software, operating system, network connectivity, and account access issues
• Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs)
• Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies
• Document, track, and escalate incidents while delivering excellent customer service

Required Qualifications

• ESD Mid: 0–6 months of IT support experience OR ESD Senior: 6 months–1+ years of IT support/help desk experience
• Experience supporting desktop hardware, Windows operating systems, Microsoft Office Suite, Outlook, printers, mobile devices, and network connectivity issues
• Strong troubleshooting, customer service, communication, and problem-solving skills
• High School Diploma or equivalent required; additional IT training or certifications are preferred
• Active CompTIA Security+ certification required
• Active Secret Security Clearance required
• Familiarity with NGEN and/or SMIT environments is preferred

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401K
• Tuition Reimbursement
• Sick Leave as required by law
• 11 Paid Holidays
• 10 PTO Days

Pay

Salary Range: depending on experience