Enterprise Service Desk Specialist
About the role
This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. You will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Responsibilities
- Serve as the initial point of contact for IT related problems and provide tier 1 level support which consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.
- Provide health and status monitoring of the networks.
- Documenting and communicating outage information to co-workers and customers.
- Executing scripts.
- Opening and closing tickets.
- Correlating events and incidents for management of Information Technology (IT) Services.
Requirements
- A high school diploma or GED with 3 years of relevant experience.
- A U.S. citizen with an active DOD Secret security clearance or ability to obtain one.
- DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+).
- Willingness to work shifts, including evenings and weekends.
Qualifications
- Basic qualifications include a high school diploma or GED and 3 years of relevant experience.
- Preferred qualifications include 2 years of IT ticketing system experience and 1 year of experience in remote desk takeover tools and usage.
Skills
Not specified.
Benefits
Not specified.
Pay
$26.27+ per hour. Pay range is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Schedule
Not specified.