Enterprise Service Desk Specialist

About the role

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. You will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Responsibilities

• Serve as the initial point of contact for IT related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.
• Provide health and status monitoring of the networks.
• Documenting and communicating outage information to co-workers and customers.
• Executing scripts.
• Opening and closing tickets.
• Correlating events and incidents for management of Information Technology (IT) Services.

Requirements

• A high school diploma or GED with 3 years of relevant experience.
• A U.S. citizen with an active DOD Secret security clearance or ability to obtain one.
• DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+).
• Willingness to work shifts, including evenings and weekends.

Qualifications

• Basic qualifications include a high school diploma or GED.
• At least 3 years of relevant experience.
• U.S. Citizenship.
• Active DOD Secret security clearance or ability to obtain one.
• DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+).
• Willingness to work shifts, including evenings and weekends.

Skills

• Experience in IT customer service.
• Ticketing system experience.
• Experience in remote desk takeover tools and usage.

Benefits

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay

The pay range for this job level is $29.37+.

Schedule

Shifts may include evenings and weekends.

Original Posting

June 2, 2026

Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work).

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.