Enterprise Service Desk

We are supporting a company focused on delivering secure, scalable, and mission-critical IT services for the U.S. Navy and U.S. Marine Corps. This position is on-site in Kansas City, MO.

About the role

The Enterprise Service Desk Technician will provide Tier 1/2 IT support to Marine Corps personnel worldwide, serving as a critical front line for troubleshooting, incident resolution, and service continuity across the Marine Corps Enterprise Network (MCEN). Join a high-impact mission ensuring Marines and military leaders stay connected, secure, and ready to execute their missions anytime, anywhere.

Responsibilities

• Provide Tier 1/2 end-user IT support for MCEN devices and services across global Marine Corps installations
• Execute troubleshooting scripts, answer service desk calls, and document incidents in ticketing systems
• Resolve or escalate hardware, software, and network issues including laptops, desktops, printers, mobile devices, and peripherals
• Open, manage, and close IT service tickets while meeting defined service level agreements (SLAs)
• Support enterprise tools and services including Microsoft Office/Outlook, VTC systems, MFD/MFP devices, and remote desktop tools

Requirements

• 1+ years of IT experience
• Windows OS support, Microsoft Office/Outlook
• Experience with laptops, desktops, printers, mobile devices (iPhones)
• Familiarity with ticketing systems (Remedy preferred) and remote desk takeover tools
• IAT II certification (Security+ CE, SSCP, CySA+, CASP+ CE, CISSP/Associate, CCNA Security, etc.) – Kansas City only: certification may be waived for 120 days (must be obtained to remain employed)
• Active Secret Clearance

Skills

• Strong troubleshooting and customer service skills
• Experience meeting service level goals in a high-volume IT support environment

Pay

Salary Range: $50,000–$60,000 (depending on experience)

Benefits

• PTO
• Paid Holidays
• Medical, Dental, Vision
• 401K
• Tuition Reimbursement
• Sick Leave as required by law