Enterprise Renewals Manager

About the Opportunity

The company is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, the organization delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions empower top companies in the U.S. and businesses across various industries.

Job Summary

Retention is the lifeblood of the business, and the Customer Renewals Manager is responsible for retaining clients in their given book of business and meeting monthly/quarterly/annual renewal quotas. This role will manage the complete customer renewal process, which includes overseeing renewals, identifying upsell and downsell opportunities, and addressing potential cancellation requests.

Key Responsibilities

• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
• Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate.
• Address and resolve customer concerns related to renewals, focusing on customer retention.
• Collaborate with account teams to prepare customer-specific renewal or termination documentation.
• Validate and update customer contact information and secure necessary signatures.
• Maintain detailed records of all renewal activities and relevant documentation.
• Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.

Required Qualifications

• Experience in account management, customer success, or a similar field.
• Strong communication, negotiation, and problem-solving skills.
• Familiarity with CRM systems like Salesforce.

Location

The organization has an employee-centric remote-first model that provides flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter. In this remote-first model, employees can work from the location that works best for them. There are no centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs. If working from home, it is recommended to ensure that you can meet the following technology, equipment and workspace requirements:

• High-Speed Internet - A stable broadband or fiber connection with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

Benefits and Perks

• An all-around awesome culture where together the team strives to live its 5 values: Data informed decision making, Customer first. Always, Succeed together, Relentless about results. Obsessed with excellence, Lead the change. Shape the standard.
• An open and inclusive environment where you’ll learn and grow through programs and resources like: Monthly company All Hands meetings, Regular opportunities for executive leadership exposure through things like AMAs, Access to continued learning & development opportunities, A commitment to a continuous feedback culture which allows for driving performance and career growth, A growing network of Employee Resource Groups, Company sponsored volunteer hours, And more!
• Standard Benefits: Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work, 14 Paid Company Holidays, includes 2 floating holidays (you choose!), A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by the organization, Unsupervised FSA options for pre-tax employee allocations, Annual remote work stipend to be used on wellness or home office equipment
• Equal Opportunity Employer: The organization embraces equal employment opportunity. It is committed to a policy of equal employment opportunity for all applicants and employees. It is the policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

Compensation

In the spirit of pay transparency, the base salary range for all positions is shared, exclusive of fringe benefits or potential bonuses. Depending on the position, there is eligibility for an annual corporate bonus. If hired, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, the organization believes in the importance of pay equity and considers any internal equity of current team members as a part of any final offer. The organization typically targets below the midpoint of the range for new hires, which ensures meaningful salary growth as you develop in the role and take on greater responsibility. A generous total rewards package is also offered.