Renewal Manager

About the role

The Renewal Manager supervises, directs and monitors Leasing Officers and support staff with respect to their general performance, the management of their leased housing client caseload, compliance with regulations, level of production, and effectiveness in dealing with the public, including relationship with landlords, tenants, and prospective clients and applicants.

Responsibilities

• Meets periodically with each Leasing Officer to review progress on caseload and special problems.
• Regularly assigns annual renewal cases to Leasing Officers, assures that each Leasing Officer has a manageable caseload in line with their job description and that each Leasing Officer achieves their prescribed standard.
• Evaluates and submits for approval special requests made by Leasing Officers on behalf of their clients such as special rent adjustments and certificate extensions.
• Identifies common problems that require the establishment of department-wide policy and procedure.
• Develops such policy and procedure and recommends to the Director for implementation.
• Ensures Leasing Officers understand and implement the new policy and procedure.
• Identifies and distributes new federal regulations to staff; ensures through the use of explanatory memoranda and staff meetings that each Leasing Officer understands and implements new regulations.
• Represents the department at meetings with outside agencies.
• Provides information concerning leased housing programs to groups of potential clients, social service groups or agencies.
• Verifies 75 case renewals each month to ensure accuracy of calculations, adequacy of documentation, completeness of paperwork and adherence to program regulations and procedures.
• Performs other related duties as required.

Requirements

• Bachelor’s Degree in public administration, business or related field.
• Supervisory experience necessary.
• Good interpersonal skills, demonstrated proficiency in oral and written communication, must be able to motivate staff, problem solve with staff and ensure proper enforcement of regulations and leasing schedules.
• Knowledge of real estate and the subsidized leased housing field preferred.
• Good analytical skills and proficiency with basic statistics are necessary.
• Should have three (3) to five (5) years administrative and supervisory experience in public or private housing dealing with landlords and tenants; exceptional demonstrated proficiency or accomplishment may be accepted in lieu of a portion of formal education or experience requirements.

Qualifications

• Minimum qualifications and experience as outlined above.

Skills

• Excellent organizational and time management skills.
• Strong leadership and supervisory abilities.
• Ability to communicate effectively both orally and in writing.
• Proficiency in Microsoft Office Suite.

Benefits

BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

Pay

$74,289.43 starting salary

Schedule

N/A

Benefits

N/A