Renewal Manager

About the role

The Renewal Manager - Commercial provides focus and drives consistency in the execution of various customer renewal and revenue retention related matters. A successful Renewal Manager will manage the successful renewal process of strategic and enterprise accounts, as well as aid in efforts of customer success and retention activities.

Responsibilities

• Develop and implement strategies to enhance renewal rates and revenue retention
• Manage segmented cadence for effective renewal forecast and projection
• Cook up a streamlined process and systematic approach for annual contract renewals with the aim of increasing revenue retention and expansion and mitigating revenue attrition and contraction
• Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working knowledge of all accounts scheduled for renewal
• Able to achieve success with at-risk customer renewals
• Able to achieve success driving revenue expansion at renewal point
• Identify, facilitate, and ensure effective communication on all account inquiries from the customer to appropriate company resources
• Ensure that Egnyte’s best practices and methodologies are met on a consistent basis

Requirements

• Demonstrated success managing client relationships
• Demonstrated understanding of revenue principles and revenue forecasting
• Highly data-driven mindset and passion for analytics
• Excellent communication skills (writing, listening, phone, documentation)
• Enthusiastic and creative leader with the ability to inspire people
• Able to make effective decisions for Egnyte’s long-term revenue strategy
• A team player capable of high performance and flexibility working in a dynamic environment
• Bachelor’s degree from an accredited college or university

Qualifications

• Demonstrated success managing client relationships
• Demonstrated understanding of revenue principles and revenue forecasting
• Highly data-driven mindset and passion for analytics
• Excellent communication skills (writing, listening, phone, documentation)
• Enthusiastic and creative leader with the ability to inspire people
• Able to make effective decisions for Egnyte’s long-term revenue strategy
• A team player capable of high performance and flexibility working in a dynamic environment
• Bachelor’s degree from an accredited college or university

Skills

• Strategic planning and implementation
• Customer relationship management
• Revenue forecasting and analysis
• Effective communication and collaboration
• Leadership and team management

Benefits

• Competitive salaries and comprehensive benefits
• Flexible hours and generous time off (RTO)
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12wks of paid Parental and 10wks Adoption Leave
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Theme park tickets, travel, plus more
• Discounted pet insurance
• Free well-being apps such as Spring Health for Guardian
• Access to Employee Assistance Program (EAP)
• One Medical virtual care, providing you with healthcare access across the country

Pay

The standard base pay range for this position across the U.S. is $70k - $80k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience.

Schedule

Travel potential: up to 10%.