Renewal Manager

About the Role

We are eager to welcome you to the role of Renewals Manager at Meltwater! We're actively seeking skilled professionals to join our accomplished team and contribute significantly to the continued success and satisfaction of our valued clients. As a Renewals Manager, your primary objective will be to drive on-time renewal revenue, ensuring the seamless continuation of our partnerships with clients. Collaborating closely with our extended customer success and account teams, you'll work to maximize the value provided to customers. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with an experienced renewals team and accomplished leaders who stand ready to support you at every turn.

Responsibilities

• Lead initiatives to drive on-time renewal revenue
• Collaborate closely with Customer Success Managers and Account Managers to drive customer value, retention, and growth
• Proactively build relationships with customers and ensure they're aware of and using Meltwater's resources effectively
• Manage the transactional side of renewals, including processing transactions and overseeing contract execution
• Identify upcoming renewals and maintain accurate account data in our CRM
• Develop quotes and handle the administrative work involved in executing renewal contracts
• Drive accurate retention forecasting
• Identify, negotiate, and secure upgrades on legacy agreements to align with current pricing
• Communicate renewal options clearly to customers and flag completed or at-risk renewals to internal stakeholders

Requirements

• A Bachelor's degree or higher is preferred for this role
• 2+ years experience in customer success or SaaS
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships
• Results-driven mindset
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success
• Excellent written and verbal communication skills in English
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week

Pay

For this role, the base salary range is $43,000-$53,000 USD. The expected On-Target Earnings (OTE) range is $72,000-$88,000 USD inclusive of base salary and performance-based variable pay. Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

Schedule

This role requires you to be in the office 3 days a week. When you'll join: September 2026.