Renewal Manager

About the role

The Docusign Renewal Manager is a high impact position responsible for owning and executing a portfolio of high-value renewal contracts in an assigned territory. This role requires extensive experience in customer retention and sales, leveraging professional concepts and company objectives to resolve complex issues.

Responsibilities

• Develop and leverage customer relationships to improve customer retention
• Uncover additional opportunities within the Commercial team's most strategic customers
• Manage the renewal process and negotiate multi-variable contracts
• Drive usage and adoption and consult customers to increase successful adoption of the Docusign Agreement Cloud
• Facilitate cross-functional support to achieve successful product implementation
• Develop and execute strategic territory plans to achieve metrics
• Demonstrate expertise within the vertical accounts managed
• Foster strong working relationships with Account Executives to support and grow current customer base
• Travel as necessary to foster relationships with customers in territory

Requirements

• Basic BA/BS degree or equivalent work experience
• 3+ years of experience in account management focused on customer retention and sales within the technology or software industry
• Experience with Google suite

Preferred

• Demonstrated time management, organizational, and multi-tasking skills
• Experience with project management and consulting with customers to deploy technology
• Excellent business acumen and ability to analyze data to address customer situations
• Exceptional verbal and written communication skills, specifically at executive level
• Track record of success and over-achievement of quota in past positions
• Demonstrated ability to work in a fast-paced environment

Skills

• Strong negotiation and relationship-building skills
• Ability to manage multiple projects simultaneously
• Proficiency in CRM tools

Benefits

• Paid Time Off
• Paid Parental Leave
• Full Health Benefits Plans
• Retirement Plans
• Learning and Development
• Compassionate Care Leave

Pay

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations:

• California: $39.30/hour - $59.68/hour
• Illinois, Colorado, Massachusetts and Minnesota: $38.00/hour - $52.25/hour
• Washington, Maryland, New Jersey and New York (including NYC metro area): $38.00/hour - $54.08/hour
• Washington DC: $39.30/hour - $54.08/hour
• Ohio: $35.80/hour - $49.23/hour

Schedule

This Role Is Also Eligible For The Following Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Application Instructions

Please visit our careers page to apply for this position: https://careers.docusign.com/jobs