Renewal Manager

Job Summary

Alongside CyberArk's broader Sales and Customer Success teams, our Renewal Managers are playing a critical role in CyberArk's customer CARE (Close, Adopt, Renew, Expand) strategy. As such, CyberArk is looking for Renewal Managers who are motivated, collaborative, and process-oriented individuals to secure up-for-renewal dollars and identify possible expansion opportunities. Ideal candidates will exhibit high levels of business and sales acumen while maintaining a customer-first approach.

Responsibilities

• Protect and grow Annual Recurring Revenue (ARR) for the growing subscription and SaaS customer base by securing renewal contracts before expiration with standard price uplifts.
• Engage customers in conversations to understand budgets, key stakeholders, approval processes, and timelines.
• Understand customer needs and demonstrate account management capabilities to bring renewal to closure.
• Responsible for managing quote to close process for all renewals within an assigned territory.
• Accurately review, prepare, and present renewal sales quotes, at least 90 days in advance of expiration.
• Accurate quarterly forecasting.
• Effectively defend against competitive pressures, within perpetual and SaaS environments, and help drive upsell/cross-sell and uncover additional expansion opportunities at the time of renewal.
• Partner closely with Customer Success to understand the health status of customers and drive adoption.
• Identify potential renewal risks by monitoring customer adoption and health status, and collaborate with internal teams to develop and execute mitigation plans.
• Ownership of contract processes along with corresponding customer communications encompassing co-terming, upselling, and multi-year options related to subscription renewals.
• Provide Management and Renewals Operation Team with regular and accurate updates on renewal contract statuses and customer escalation requests when needed.
• Proficiency in navigating and nurturing Distribution and Channel relationships.
• Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests to bring renewals to closure.
• Maintain and exceed annual and quarterly renewal rate goals.

Qualifications

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• $114,000.00 - $157,500.00/yr

Our Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Is Role Eligible for Immigration Sponsorship?

No. Please note that we will not sponsor applicants for work visas for this position.