Enterprise Program Manager

Role Responsibilities

• Strategic Client & Stakeholder Management
• Executive Partnership: Partner directly with Coastal Leadership to manage critical client relationships with Key Stakeholders and Steering Committee Members.
• Relationship Ownership: Serve as the primary relationship owner for assigned enterprise clients and programs.
• Operating Models: Establish and maintain robust engagement and operating models tailored to various stakeholder groups.
• Account Growth: Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs.
• Executive Reporting: Provide high-impact project and program updates to diverse stakeholders across multiple executive forums.
• Enterprise Program Delivery & Governance
• Multi-Cloud Ecosystems: Lead multiple complex workstreams concurrently in a multi-cloud environment.
• Delivery Planning: Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones.
• Cross-Project Dependencies: Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums.
• Risk & Issue Mitigation: Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery.
• Financial & Metric Accountability: Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion.
• Contractual Support: Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation.
• Team Leadership & Delivery Excellence
• Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers.
• Mentorship: Provide real-time mentorship, guidance, and professional development to program team members and Project Managers.
• Agile Methodology: Guide delivery teams with estimation techniques, sprint planning, and performance tracking.
• Process Accountability: Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.

Experience/Skills Required

• Enterprise Leadership: 3+ years of experience working specifically as a Program Manager or within an enterprise project environment leading large-scale technology implementations.
• PMO Background: 10+ years of dedicated Project Management Office (PMO) experience.
• Consulting Expertise: 5+ years of experience within a professional consulting environment.
• Financial Scope: Proven competence managing large-scale programs budgeted at $2M+ annually.
• Salesforce Expertise: Hands-on experience overseeing Salesforce project implementations.
• Team Scale: Documented experience managing teams of 10+ members, including sub-project managers.
• Technical Literacy: Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes.
• Strategic Leadership: Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.
• Tools Proficiencies: Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems.
• Problem Solving: Excellent troubleshooting, risk management, and collaborative problem-solving skills.
• Communication: Exceptional written and verbal communication skills.