Enterprise Product Administrator

About the role

The IT Product Administrator is responsible for the day-to-day management, optimization, and support of one or more enterprise technology products. This role ensures that assigned products deliver reliable, secure, and efficient functionality for the business. The IT Product Administrator partners with cross-functional teams—including all areas of IT, security, vendors, and business stakeholders—to maintain system integrity, enhance capabilities, and support end-user adoption. This position is located on-site in Appleton, WI.

Responsibilities

• Product Administration & Support
  • Serve as the primary administrator for assigned IT products, configuring and maintaining system settings, user roles, permissions, and integrations.
  • Monitor system performance, troubleshoot issues, and execute root-cause analysis to minimize disruptions.
  • Manage product updates, enhancements, release cycles, and regression testing activities.
  • Maintain system documentation, including configuration changes, standard operating procedures, and knowledge articles.
• User Experience & Stakeholder Engagement
  • Provide Tier 2–3 support for end users, ensuring timely resolution of product-related inquiries.
  • Partner with business stakeholders to understand requirements and translate needs into system configurations or enhancements.
  • Develop user guides, training materials, and change-management communications to support adoption.
  • Facilitate training sessions or workshops for new features or major upgrades.
• Product Optimization & Continuous Improvement
  • Analyze usage data and system metrics to identify opportunities for improvements or automation.
  • Recommend enhancements that increase efficiency, strengthen data quality, and improve user experience.
  • Collaborate with the IT Product Manager to contribute to product roadmaps and prioritization activities.
• Security, Compliance & Governance
  • Ensure product configuration and user access adhere to security, privacy, and compliance requirements.
  • Coordinate with cybersecurity teams to perform audits, vulnerability reviews, and risk assessments.
  • Maintain strict adherence to data governance and lifecycle management standards.
• Vendor & Integration Management
  • Act as a liaison with product vendors, escalating issues and coordinating support as needed.
  • Assist with integration management, including API configuration and monitoring system interoperability.
  • Review vendor release notes, evaluate impacts, and plan for timely adoption of features or fixes.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field; or equivalent experience.
• 2–5 years of experience administering enterprise applications, SaaS platforms, or business systems.
• Strong understanding of system administration principles, data management, and IT service management practices.
• Experience with troubleshooting, configuration, and workflow design.
• Ability to communicate technical information clearly to non-technical audiences.

Preferred

• Basic understanding of APIs, data integrations, and scripting or automation (e.g., PowerShell, SQL, or Python).
• Familiarity with ITIL frameworks and change-management processes.
• Strong vendor management or project coordination experience.

Key Competencies

• Problem Solving & Analytical Thinking
• Customer Service Orientation
• Attention to Detail
• Collaboration & Communication
• Technical Aptitude
• Process Improvement Mindset