Enterprise Platforms & Agile Delivery Manager

Responsibilities

• Lead and grow a multidisciplinary team of software engineers, ServiceNow developers, and analysts.
• Serve as both a manager and a hands-on contributor; participate in solution architecture, requirements quality reviews, and facilitate technical troubleshooting as needed.
• Oversee the full Agile delivery lifecycle, including backlog refinement, sprint planning, release management, and continuous improvement.
• Drive the development, customization, and optimization of ServiceNow modules in alignment with enterprise standards & best practices.
• Manage enhancements and support for eDiscovery tools and integrations, ensuring stability, scalability, and compliance with legal and regulatory requirements.
• Collaborate with cross-functional partners such as Security, Infrastructure, and Upper Management to ensure solutions align with business priorities.
• Support engineering best practices for code quality, DevOps, test automation, and documentation.
• Maintain platform health, lead incident response for major issues, and oversee root-cause analysis and remediation.
• Develop and maintain roadmaps and resource plans across supported platforms and applications.
• Manage platform upgrades for ServiceNow and eDiscovery solutions.

Qualifications

• 6+ years in a role supporting software delivery of enterprise applications.
• 3+ years of experience managing or operating as a team lead.
• Bachelor’s degree.
• Strong experience with Agile/Scrum methodologies and leading Agile teams.
• Proven ServiceNow experience, including knowledge of foundational capabilities, modules and tables.
• Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
• Relevant project management certifications (e.g., CSM, PMP, PMI-ACP).
• ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist).
• Familiarity with cloud technologies (Azure, AWS) and API-based integrations.
• Familiarity with eDiscovery or legal technology platforms (e.g., Relativity, Nuix).
• Experience with DevOps toolchains (Azure DevOps, GitHub, Jenkins, etc.).
• Background in regulated environments or industries with strong compliance requirements.