Enterprise Monitoring and Operations

Responsibilities

• Administer and optimize enterprise monitoring platforms overseeing server health, database performance, network throughput, storage utilization, Microsoft 365 service availability, and cloud resource metrics to ensure real-time operational awareness and SLA adherence
• Validate integration of infrastructure, endpoint, network, and identity logs into enterprise SIEM platforms ensuring accurate event correlation, alert threshold tuning, and comprehensive monitoring coverage across support areas
• Develop and maintain performance dashboards and operational reporting packages detailing uptime percentages, incident response times, resource utilization trends, and system health indicators for executive review
• Cook up 24x7 monitoring activities ensuring alert escalation procedures, incident documentation within ITSM workflows, and response workflows are executed in accordance with operational standards
• Conduct trend analysis on recurring alerts, performance degradation patterns, and capacity constraints, implementing proactive remediation strategies to prevent SLA impact
• Participate in incident response bridge calls and provide technical monitoring data to support root cause analysis and executive briefings
• Maintain documentation of monitoring architectures, alert configurations, escalation matrices, and operational runbooks to ensure governance alignment and audit readiness

Requirements

• Bachelor’s Degree; 8+ years relevant experience; analyze system performance; monitor application and infrastructure metrics; identify performance bottlenecks; recommend optimization strategies; support troubleshooting and resolution efforts; ensure operational performance standards are maintained
• Master’s Degree with 6+ years or Associate’s Degree with 10+ years of relevant experience may be substituted
• Experience administering enterprise monitoring platforms supporting infrastructure, network, database, M365, and cloud workloads
• Knowledge of alert tuning, threshold configuration, escalation workflows, and incident documentation processes
• Experience integrating monitoring outputs with SIEM and incident response activities
• Familiarity with performance dashboard development and SLA reporting
• Experience analyzing recurring performance trends and implementing proactive remediation measures
• Experience administering enterprise monitoring and observability platforms (e.g., Splunk, SolarWinds, Dynatrace, Azure Monitor, SCOM, or equivalent tools) supporting infrastructure, network, database, and cloud workloads

Qualifications

Must be able to obtain and maintain the appropriate background investigation and credential required for access to organizational systems and facilities. Clearance: SECRET or L Clearance

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

Schedule

Full-Time

Pay

128K-150K

Location

Rockville, MD