Enterprise Systems Monitoring Tech

Description

The Monitoring Systems Administrator performs complex functional activities and project management for the CLIENT. They will be expected to regularly exercise independent judgment, as well as high level of analytic skill, in solving complex technical problems for the CLIENT in the Windows and Linux based monitoring environments. This individual serves as the focal point for problem resolution by interacting with employees and (multiple) equipment and application vendors to ensure proper application installation and operation, and problem resolution. The individual will also serve as the trainer and mentor to the Monitoring Systems Administrator, junior position at various times. This individual will be expected to work independently with a minimum of guidance or direction. This individual may be required to work long and varied schedules to support diverse and complex production environments.

Roles And Responsibilities

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics.
• Absorb and analyze data from monitoring tools to identify and relay information and symptoms.
• Compose and send notifications to management for incidents.
• Maintain and execute incident and change requests.
• Able to type and communicate in an effective manner.

Current Requirements

This could change to be full time on site as required. Current: resource would be required to be in the office 4 days a week.

New Hires Details

• New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.
• Exact details will be discussed with candidate during interview.

Qualifications

• To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
• High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience.
• Past experience with help desk or Incident management.
• Strong knowledge and understanding of networking.
• Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Effective communication skills.

Additional Provisions

• Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the US for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years.
• Military Service excluded. (Exception does not include military family members.)