Enterprise Mgr, Network SVCS

About the role

Under the general guidance of the Director, Enterprise Network Services, the Manager of Network Services leads a team of Network Data Technician staff to ensure the daily performance and availability of the organization's network.

Responsibilities

• Leads a team of Network Data Technician staff for daily network performance and availability.
• Analyzes network system functions and failures to isolate and define problem areas.
• Monitors the reachability of all network connections and initiates troubleshooting to restore full capability.
• Monitors system performance and tracks usage.
• Develops and delivers trend analysis of system load, usage, and response.
• Manages operational support, upgrades, pre‑ and post‑network events, and maintenance support.
• Maintains network documentation and inventory.
• Manages 24/7 on‑call support and on‑call teams.
• Acts as an escalation point for network service issues outside regular hours.
• Communicates, plans, and implements network changes, presenting them to the CAB for approval.
• Collaborates with IT teams on projects and technology initiatives as needed.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, or a related field; or equivalent combination of education and experience.
• 3 years of experience managing and mentoring a Network Operations Team.
• 3 years of experience with network monitoring and troubleshooting across diverse infrastructure (DNS, Wired, Wireless, SD‑WAN, Firewalls, Campus & Data Center Networking).
• In‑depth knowledge of protocols such as BGP, OSPF, QoS, static routing, Layer 2 and Layer 3 routing.

Preferred Qualifications

• 2 years of experience and proficiency in automation, scripting, and life‑cycle management.
• Familiarity with network devices from Cisco, Palo Alto, Extreme, Infoblox, and knowledge of Azure.
• Previous healthcare experience.
• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) preferred.

Schedule

This role requires three days on‑site (Tuesday, Wednesday, and Thursday) at Temple Health Women's and Families Hospital.