Enterprise Infra Service Mgr

We need to output HTML fragment with sections: About the role? Actually the posting includes Position Summary and Responsibilities, Requirements, Benefits (Total Rewards), Pay (salary range), Schedule (work week, hours). Also maybe Qualifications? The posting includes Requirements and also "Total Rewards" benefits. Also "Pay" is salary range. Also schedule: full-time position based on 37.5-hour work week, normal business hours 8am-5pm Eastern Time. Also location: Lincoln RI office, hybrid/remote. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We have Position Summary (could be About the role). Responsibilities section present. Requirements present. Benefits present (Total Rewards). Pay present (salary range). Schedule present (work week, hours). Possibly Qualifications? Not separate; Requirements covers qualifications. Skills maybe part of Requirements but we could include Skills if there is explicit skill list; but we can combine into Requirements. The instruction: prefer few substantive sections over many thin ones. So we could have About the role (position summary), Responsibilities, Requirements, Benefits, Pay, Schedule. That's six sections. We must not include boilerplate like EEO, legal, etc. Remove duplicated lines. Also remove application instructions, cookie/navigation, etc. Also remove "Thank you for considering Amica..." etc. That's introductory fluff; we should keep only substantive content. The Position Summary is after that fluff. We'll keep Position Summary as About the role. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include details from Position Summary, Responsibilities, Requirements, Benefits, Pay, Schedule. We must not include placeholders like "commensurate with experience". Not present. We must not repeat job title as heading. So no heading with the title. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Position Summary: "Our Lincoln RI office is seeking an Enterprise Infrastructure Service Manager who will be accountable for the service provided by the Enterprise Infrastructure Team, including the short and long-term technical strategy for the service and operational readiness. Assist with adding to the backlog and ensure the team effectively prioritizes the backlog by providing information to them while assisting with cross-team communication, where needed, to enable necessary business outcomes. Ensure break/fix work is completed and successfully deployed to production. Drive and encourage implementing continuous process improvements to proactively enhance the reliability of the infrastructure. Work with the service team as a servant leader to enable team ownership of the processes." That's the summary. Responsibilities: a long list. We need to preserve all substantive info. We'll copy the responsibilities paragraphs as is, but we need to format as

• for any list of duties/requirements/benefits. The responsibilities section includes multiple paragraphs that are essentially a list of duties. We should convert each distinct duty into
• . However we must preserve all substantive information; we can break into items based on sentences. But we need to be careful not to lose detail. Could keep as paragraphs within
• maybe. Simplify: We'll treat each sentence ending with period as a separate
• . But that may be many items; still okay. But we need to ensure we don't miss any. Let's extract responsibilities text: "Oversee and direct team personnel to provide effective and timely solutions to support corporate strategic direction. Responsible for the continuous performance monitoring, training, and professional development needs of team members working to support the service. Collaborate with IT Talent Specialists as needed. Collaborate and communicate within the CIS organizational structure including:Working cooperatively and collaboratively with the Service Desk Incident Coordinators. Collaborating with the service consumer including Application Managers, Service Managers, Product Owners and Stakeholders to understand service needs and align strategy appropriately. Partner with Enterprise Cybersecurity to ensure security policies and standards are met. Collaborate with the Disaster Recovery team to ensure Disaster Recovery Plans are up to date and testing meets the required Recovery Time Objective and Recovery Point Objective. Work with the Asset Management Service Owner and Vendor Management Service Manager to ensure we are in compliance with vendor contracts and licensing. Communicate frequently with Service Managers, Application Managers and others as needed. Oversee the day-to-day operational support for the service including:Daily production support as well as incident and response management for major incidents. This includes following all ITIL standards and SLAs. Responsible for keeping physical servers, storage, virtual server infrastructure, Active Directory, traffic managers, appliances, cloud instances, and other infrastructure items upgraded and supportable. This includes awareness of new versions, upgrades, fix packs, security patches, end of support dates, and end of life dates, as well as adding this work to the backlog. Ensure service meets or exceeds standards for performance and up time. Conduct impact analysis for degradation or unavailability of service. Ensure technical documentation is up to date. Responsible for the lifecycle of assets that makeup the service. Responsible for maintaining effective internal controls and executing risk and control procedures. Responsible for collaborating across teams to align the work in process for the service. Relationship manager for the service vendors. Create and drive the short- and long-term service strategy while aligning with cross functional partners including:Awareness of and driving to new technology, tools, upgrades, and integrations. Aligning with the Tech Strategy Office to ensure direction works with the overall technical strategy. Keeping communication open with service consumers. Proactive about developing, encouraging, and implementing continuous process improvements by:Driving reliability and performance. Encouraging enhanced alerting, monitoring and automation. May be called upon to handle other duties as required." We need to split into items. Some sentences have colons and then list; we can keep as one item. We'll produce
  • for each distinct duty. We'll keep the text as is. Now Requirements: "Bachelor's degree and 5+ years of experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5+ years’ experience understanding key infrastructure technologies and associated architectural considerations. Deep and broad understanding/experience with hyperconverged infrastructure (HCI), virtualization (VMWare VCF and/or Nutanix), LDAP (Active directory and Entra), certificate management (Venafi), server operating systems (Windows, Linux, containerization), public cloud providers (AWS and Azure), logging/monitoring platforms (Splunk and LogicMonitor) automation/orchestration platforms (Intune, Ansible, SCCM) and services (DNS/DHCP/File Server). Experience with vendor management or interaction with vendors. Possess strong conflict-resolution skills; Able to take control of difficult situations; Persevere even during resistance and setbacks with a focus on a successful outcome. Solid oral and written communication and interpersonal skills across all levels of the organization, including senior leadership. Relate well to others, easy to approach and quickly build strong professional relationships. Maintain a high level of diplomacy and the ability to see and rationalize multiple points of view; well respected by others. Able to make timely decisions and solve problems in a fast-paced, high expectation environment. Possess proven leadership abilities. Encourage and promote quality, ingenuity and timely work. Set goals and visions to inspire others to perform at a higher level and to embrace change. Hold employees accountable and give actionable feedback. High attention to detail and proactive in following up. Highly adaptable, with a continuous improvement mindset and an ability to support and drive change. Committed to increasing functional and technical knowledge and continuous learning, including but is not limited to self-teaching, training sessions or seminars with a focus on expanding knowledge beyond the current role. Hold, actively pursue or willing to pursue relevant certifications for the application as well as ITIL certification." We'll convert each line to
  • . Now Benefits (Total Rewards): "rp Total Rewards Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurancePaid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.Holidays - 14 paid holidays observed Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employmentGenerous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contributionAnnual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goalsGenerous leave programs, including paid parental bonding leaveStudent Loan Repayment and Tuition Reimbursement programsGenerous fitness and wellness reimbursementEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing company" There's a weird "rp" at start maybe typo. We'll keep as is? Probably it's "Total Rewards". We'll keep the content after "rp". We'll treat as benefits list. We need to split into items: Medical, dental, vision coverage... Paid Vacation... Holidays... Sick time... 401k... Annual Success Sharing Plan... Generous leave programs... Student Loan Repayment... Generous fitness and wellness reimbursement... Employee community involvement... Strong relationships... Opportunities for advancement. We'll produce
    • for each. Pay: "The starting annual salary is between $133,173 - $183,113 based on the level of previous experience. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance." We'll put that in a

      under Pay section. Schedule: "This is a full-time position based on a 37.5-hour work week. The normal business hours are 8am – 5pm Eastern Time. This role is preferred hybrid onsite in our Lincoln, RI office, but open to full-time remote work." We'll put that in a

      under Schedule. Also location maybe not needed as heading. We must not include any boilerplate like EEO, legal, background check, etc. Remove those. Now produce HTML:

      About the role

      Our Lincoln RI office is seeking an Enterprise Infrastructure Service Manager who will be accountable for the service provided by the Enterprise Infrastructure Team, including the short and long-term technical strategy for the service and operational readiness. Assist with adding to the backlog and ensure the team effectively prioritizes the backlog by providing information to them while assisting with cross-team communication, where needed, to enable necessary business outcomes. Ensure break/fix work is completed and successfully deployed to production. Drive and encourage implementing continuous process improvements to proactively enhance the reliability of the infrastructure. Work with the service team as a servant leader to enable team ownership of the processes.

      Responsibilities

      • Oversee and direct team personnel to provide effective and timely solutions to support corporate strategic direction.
      • Responsible for the continuous performance monitoring, training, and professional development needs of team members working to support the service.
      • Collaborate with IT Talent Specialists as needed.
      • Collaborate and communicate within the CIS organizational structure including: Working cooperatively and collaboratively with the Service Desk Incident Coordinators.
      • Collaborating with the service consumer including Application Managers, Service Managers, Product Owners and Stakeholders to understand service needs and align strategy appropriately.
      • Partner with Enterprise Cybersecurity to ensure security policies and standards are met.
      • Collaborate with the Disaster Recovery team to ensure Disaster Recovery Plans are up to date and testing meets the required Recovery Time Objective and Recovery Point Objective.
      • Work with the Asset Management Service Owner and Vendor Management Service Manager to ensure we are in compliance with vendor contracts and licensing.
      • Communicate frequently with Service Managers, Application Managers and others as needed.
      • Oversee the day-to-day operational support for