Enterprise Lead Program Manager

About the role

The primary work location for this role is either our Berwyn, PA or our Raleigh, NC office with a hybrid work model.

Responsibilities

• Lead medium- to large-scale programs from initiation through the full delivery lifecycle on new products and initiatives.
• Define and illustrate the vision for the program’s offering and communicate the key phases and milestones for deliverables in conjunction with a diverse set of business owners.
• Manage deadlines and risks across multiple teams, communicating effectively to stakeholders and influencing cross-functional stakeholders.
• Develop support models and launch/rollout plans to ensure internal preparedness and a smooth transition to a fully institutionalized workflow.
• Actively seek, clarify, and understand information from end-users and stakeholders that leads to an understanding and ownership of deliverables.
• Collaborate with stakeholders in a dynamic development environment to provide governance, re-validate theses/assumptions, adapt from lessons learned, drive efficiency improvements to processes, and resolve issues as they arise to ensure on-time delivery and high-quality steady-state product/solution.
• Track program goals & milestones, tasks, and dependencies in accordance with delivery timelines.
• Oversee sales/marketing/promotional strategies in collaboration with internal teams to create awareness and promote adoption.
• Leverage analytical skills and a demonstrated ability to use data and KPIs to back-up assumptions, assess risks, and evaluate outcomes.
• Prepare audience-relevant reporting and communications on project status for stakeholders in varying levels and functions.

Requirements

• Bachelor’s degree in related business areas
• 8-10 years in Program/Project Management
• Experience running projects/programs through the system/software development lifecycle (SDLC)
• Experience working in financial services and/or fintech industries
• Experience with system integration and agile development
• Demonstrated knowledge of project and program management techniques
• Experience working in fast-paced, deadline-driven environment and able to manage multiple priorities well
• Strong written and verbal communication skills
• Experience presenting to senior level stakeholders

Qualifications

• Receptive of feedback and quick to apply changes
• Team player
• Self-driven and able to be both strategic and execution oriented