Enterprise IT Support Specialist

About Our Client

The organization operates within the fintech industry, providing a modern core platform and cloud-based technology to support financial institutions in their efforts to modernize banking operations. It emphasizes an AI-first approach to enhance business processes and client value while fostering a culture centered on collaboration, accountability, and execution.

About the Opportunity

The Enterprise IT Support Specialist role focuses on delivering daily technical and operational support within Enterprise IT. This position is key to maintaining effective onboarding and offboarding processes, managing identity and access controls, administering endpoints, and ensuring the reliable operation of technologies used by employees. The role is designed for problem-solvers who improve processes and leverage AI and automation to increase efficiency beyond traditional help desk functions.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, SaaS applications, and collaboration tools.
• Troubleshoot and resolve IT-related issues.
• Manage employee onboarding, offboarding, account provisioning, and access changes.
• Administer identity and access management, including SSO, MFA, user accounts, and permissions.
• Configure, deploy, and support macOS and Windows devices using Mobile Device Management platforms.
• Document, prioritize, and resolve support requests via the IT Service Management platform.
• Maintain IT assets, software licensing, and operational documentation.
• Collaborate with IT teams to resolve technical issues and enhance Enterprise IT operations.

Requirements

• Minimum 3 years of experience in IT Support, Enterprise IT, or Systems Administration.
• Experience supporting macOS and Windows environments.
• Familiarity with identity and access management, Single Sign-On, and Mobile Device Management.
• Experience with cloud-based SaaS applications and IT Service Management platforms.
• Strong troubleshooting, communication, organization, and customer service skills.
• Self-motivated with a continuous improvement mindset.
• Preferred experience with JumpCloud, Google Workspace, Jamf, Jira Service Management.
• Familiarity with automation tools such as PowerShell, Bash, or Python.
• Commitment to integrating AI tools to improve productivity and operational efficiency.

Pay

Hourly pay: $38.00. Annual cash bonus and equity options based on role level and experience.

Benefits

• 100% remote work environment.
• 401(k) retirement plan.
• Health, dental, and vision insurance.
• Paid time off.