Enterprise Support Specialist

About the Opportunity

The organization is on a mission to empower workers with financial freedom. This is achieved by helping companies accelerate payments and providing working Americans with accessible, free financial services. The organization is committed to building and delivering more inclusive, transparent, and frictionless financial products. The goal of empowerment extends to the organization's own employees. Ideas are encouraged and can be implemented quickly. As a member of the team, individual voices and creativity matter and can directly impact products, the company, and culture. The organization focuses on attracting great talent from across the country and building teams that help that talent thrive. This means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together. Join the team as new ways are developed to improve the lives of working Americans.

About the Role

The organization is looking for an organized, curious, empathetic, and self-motivated Enterprise Support Specialist to join the team. Key Responsibilities:

• Cook up solutions for customers whose operations depend on the organization's products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention.
• Investigate and resolve technical issues stemming from integrations.
• Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate the likelihood of repeat incidents.
• Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues.
• Understand the customer experience and identify areas to improve the product and/or operations.
• Requires phone support and customer callbacks.

Required Qualifications

• Previous B2B support experience in SaaS and/or fintech
• Proficient in Excel / Google Sheets
• Excellent communicator both verbal and written
• Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions
• Coachable - Open to feedback and can show improvement
• Experience with Zendesk support software is a plus

Preferred Qualifications

• Project management experience

Compensation

The base compensation range for this role is 60-65k. The salary range displayed reflects an average base salary range for the position across the US. The base salary offered to an applicant could be higher or lower based on each applicant's specific skill set, depth of experience, relevant education or training, etc. The base salary range listed excludes equity or benefits.

Location

This position is classified as REMOTE within the United States of America. Candidates located outside of the domestic U.S. cannot be hired.

Benefits

• Market-leading medical, dental, and vision insurance
• Stock options
• Free Premium-Tier Origin Financial Wellness subscription
• Monthly home-office stipend
• 12-weeks paid parental leave for birthing and non-birthing parents
• Flexible time off + sick and safe time
• 11 paid company holidays
• Same Day Pay Option

Working at the Organization

A remote-first company with employees located throughout the U.S., the organization emphasizes transparency, accountability, and trust to create a collaborative environment where product, engineering, marketing, customer support, customer success, and sales teams can all thrive together. The collaborative spirit has helped the organization become an award-winning FinTech company, with its innovation and workplace recognized across industries.