Support Specialist, Enterprise Technology

Responsibilities

• Provide technical support for end-user workstations for remote and NYC-based employees across the organization, including hardware, software and network-related issues.
• Support and assist with employee onboarding, ensuring they are equipped with necessary systems knowledge for their roles.
• Aid in regular maintenance on office technology, A/V hardware and end-user computer systems, including updates, backups, installations and system optimization.
• Assist with technology life-cycle management processes including inventory tracking, procurement, refresh and disposition.
• Document support processes, procedures and solutions, emphasizing security and best practices.
• Conduct training sessions to educate end-users on the use of modern tools and security measures.
• Stay informed about the latest technology trends and security best practices to recommend and implement improvements.

Qualifications

• At least three years of professional, detail-oriented end-user support, including hands-on support, and prior experience supporting executive users.
• Expertise with cloud-first solutions, including Google Workspace, Okta, Slack, 1Password, Mosyle MDM or similar solutions for communication, collaboration and security.
• Strong proficiency in Windows, Mac and iOS operating systems.
• Demonstrated proficiency in troubleshooting hardware, software and network issues with a security-first mindset in an enterprise environment.
• Demonstrated ability to exercise good judgment, critical thinking skills and take accountability for outcomes.
• Excellent communication and interpersonal skills, especially when explaining complex functionality to nontechnical audiences.
• Experience with Jira Service Management or similar systems is a plus.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications in relevant areas, such as Network+ or Security+, are a plus.
• Ability to travel, if needed, to support our offices in Washington, Atlanta, Chicago, Phoenix and Berkeley.

Pay

The expected salary range for this position is $75,000 to $90,000.