Enterprise Service Support Specialist

About the role

Serve as the initial point of contact for IT-related problems and provide tier 1 level support. This includes providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.

Responsibilities

• Provide health and status monitoring of the network
• Document and communicate outage information to co-workers and customers
• Execute scripts
• Open and close tickets
• Correlate events and incidents for management of Information Technology (IT) Services

Requirements

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
• US Citizen with an active DOD Secret security clearance
• DoD 8570 Information Assurance Technician (IAT) Level II certification (e.g., CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends

Pay

$25.00/hr (range is a general guideline; final offer considers experience, skills, internal equity, and market data)

Benefits

• Paid time off (PTO)
• Paid holidays
• Comprehensive health and wellness packages
• 401K with company match